Hi, Sarah! We've attached a link with more info regarding clothing being torn/ripped by a front-load washer, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below! https://www.lg.com/us/support/help-library/clothing-torn-ripped-front-load-washer-CT10000010-1337626779129 https://www.lg.com/us/support/contact ^Ian

Fantastic, Looks great ! We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, as this motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha

Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James,

Splendid! chores don't feel so bad after all. We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha