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Customer reviews for LG 4.5 cu. ft. Front Load Washer for
LG 4.5 cu. ft. Front Load Washer
4.6 out of 5 stars
stars2,110 ratings2,110 reviews
  1. 5 stars77% (1,635)
  2. 4 stars14% (289)
  3. 3 stars3% (68)
  4. 2 stars1% (27)
  5. 1 star4% (91)

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Showing 1,781-1,790 of 2,110 reviews
Oct 9, 2024
Irene Nancy
5 out of 5 stars review

Good cleaning, large capacity

I've only done a few loads, but it seems to be working fine. The door is large, so it is a litfle hard to reach around it to load and unload. (It's against a wall and facing the dryer.) It is quiet and spins the clothing really dry. I prefer analog controls to the computerized, but I no longer have a choice in the matter. The many wash cycle options seem unnecessary when you could just have selection buttons to choose temp, time, spin speed, etc.

Review from lg.com
Helpful?28QH9LWQUBA813593159306
reply from LG

Hi, Irene Nancy. Thank you for sharing your experience with us. It’s great to hear that your LG Washer (WM4000HWA) model is working well and giving you quiet, efficient performance with excellent spin results. This unit is designed with a large door opening for easy loading, powerful cleaning technology, and a high‑efficiency Direct Drive motor that helps keep operation smooth and quiet. Its wide range of cycles is built to give you flexibility for different fabric types, while still delivering strong wash performance. To keep it performing at its best, a helpful step is to run the Tub Clean cycle regularly to maintain freshness and optimal wash results. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ –LG Digital Care Team ^Juvy

Jan 29, 2021
DJFreeman
2 out of 5 stars review

Love the washer many options

[This review was collected as part of a promotion.] I bought this before Christmas and I have had problems from the first wash. I had a service techician come yesterday and he explained I have a bad drain pump. He order one right away and will put it in next week. We are hoping that is the problem that I am experiencing as the water is not drain out of the washer totally.

Review from lg.com
Helpful?28QH9LWQUBA813593159306
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Jul 20, 2024
TR400
2 out of 5 stars review

Good product, terrible odor when brand new

ThinQ washer was delivered 06/20/2024. As soon as it was unboxed and the washer door opened, it emitted a horrible acrid smell that irritates the throat, filled the whole downstairs with the stench. We've never had a new appliance smell so awful. One month later, the odor has dissipated somewhat, however it's still there. We've tried the tub clean cycle with bleach as a service tech suggested, but the odor remains, albeit much less than new. This is a five star product if not for the terrible odor. In our opinion, if you or your family have asthma, you may want to consider a different brand, as it definitely aggravated my wife's asthma.

Review from lg.com
Helpful?28QH9LWQUBA813593159306
reply from LG

Hi, there. We appreciate you taking the time to share your feedback on the LG Washer (WM4000HBA) model. We understand that the acrid smell you described upon unboxing the washer was unpleasant and irritating. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. While it's unfortunate that the odor has persisted, we appreciate your efforts in following the service tech's suggestion of using the tub clean cycle with bleach to address the issue. We take your feedback seriously and will ensure it is shared with our product development team. Understanding the impact of odors, especially for individuals with asthma or sensitivities, is crucial for improving our products in the future. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport. ^Juvy

Dec 26, 2023
MaddieRaeEl
1 out of 5 stars review

Very loud during spin cycle

For some reason we are not able to use this machine at a medium spin cycle or faster because it is so extremely loud that its shakes the whole kitchen and has actually broken a glass bowl near it. Even though it is only a few months old at this point, this defect is making it so that we can't use it even on a slower spin cycle. This limits when we can use the machine when the kids are asleep because it would wake them up. I really wanted to like this machine, but this has been terribly inconvenient.

Review from lg.com
Helpful?28QH9LWQUBA813593159306
reply from Customer Care

Hello, we appreciate your effort in providing us with a review of your washing machine. We are genuinely worried about the shaking issue you mentioned and would like to assist you further in resolving it. Kindly send us a private message on Facebook or X using @LGUSSupport, or you can also engage in a Live Chat with us by visiting this link: http://spr.ly/6427RgXlD. ^Anthony

Jan 23, 2021
judyth
5 out of 5 stars review

Heavy Duty high performance machine

[This review was collected as part of a promotion.] I bought an LG front loader washer/dryer combination 20 years ago. I had to remodel the set up for the Washer to fit. I didn't know how lucky I was until I went to replace the machine that it lasted 20 years. So I decided to purchase the dryer as well. I really like these machines. The only negative was the soap dispenser. After years of water running through, the front panel on the inside started to rust. The dryer had no negatives. I only wish I had purchased earlier when my son was playing sports. I did put purchase the pedestals.

Review from lg.com
Helpful?28QH9LWQUBA813593159306
Feb 28, 2021
Millsesz
5 out of 5 stars review

Great washer

[This review was collected as part of a promotion.] I have had the washer for 2 weeks. It works great, cleans clothes better than my old washer. The features and options make washing clothes a breeze. I love the speed cycle and the load size really cuts down on the time I spend doing laundry!!!

Review from lg.com
Helpful?28QH9LWQUBA813593159306
Mar 7, 2021
Bbabyrn
3 out of 5 stars review

It’s loud

[This review was collected as part of a promotion.] The machine works well but it is so loud during the spin cycle, I had the service tech come out to see if there was an issue they said it’s just like that. Wow I have had better this machine is so loud it sounds like it is an earthquake and I don’t have large lopsided loads either. So buyer beware if you put a load to wash before you go to sleep it will wake you and maybe even the napping baby!

Review from lg.com
Helpful?28QH9LWQUBA813593159306
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Jan 24, 2021
Bilane
5 out of 5 stars review

Great washer & can fit an older pedistal

[This review was collected as part of a promotion.] The washer was replacement for an older TROMM LG. It fits on the old pedistal which has the screw+adhesive side plates, but a new set of side plates and screws is required. The current pedistal design has screw attachements that do not require the side plates. One potential improvement: It would be helpful to have a volume adjustment on the tone which signals the end of the cycle. The wireless notification is only useful if the phone is not on silent..., which ours is much of the time.

Review from lg.com
Helpful?28QH9LWQUBA813593159306
Dec 29, 2024
Diane190
5 out of 5 stars review

Great features so many cycle options.

I can’t say enough about both LG Washer and Dryer combination. So many wash cycles to choose from when using the LG app. Thus is my second set, one for home, and one for vacation home. Both get used frequently with constant visitors and I’ve never had any issues. I love that my dryer has a steam cycle to assist in removing any wrinkles that remain in clothing. The pedestal accessory is great, extra laundry basket inside can hold washed or dried clothing or use for storage for cleaning products. Engineers thought of everything. Thank you, you’ve made my life so much easier

Review from lg.com
Helpful?28QH9LWQUBA813593159306
reply from LG Digital Care Team

Hi Diane! Wow, we’re so thrilled to hear how much you love your LG Washer and Dryer combination! 🎉 It’s fantastic that you have one for both your home and vacation spot, talk about convenience. The variety of wash cycles and that amazing steam function for wrinkle-free clothes really do make laundry day a breeze! 🧺 Remember we're always here for you just check us out @LGUSSupport if you have questions. ~Kimmy

Jan 28, 2021
4Bill9
5 out of 5 stars review

Excited about performance

[This review was collected as part of a promotion.] Purchased this machine, one month ago and so far we're really pleased. Has met our expectations for quality and cleaning performance. Simple to operate and quiet, making this a great purchase. This is our first front loader and were skeptical, but other family members own LG and are very satisfied. Great buy!

Review from lg.com
Helpful?28QH9LWQUBA813593159306