Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi there, we appreciate you sharing your feedback. It’s great to hear your LG 4.5 cu. ft. Front Load Washer WM4000HBA is delivering excellent cleaning results and handling large items like a king‑size mattress cover with ease. We’re glad it’s performing even better than expected. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi Martin, we understand and appreciate you sharing your experience with the 4.5 cu. ft. Ultra Large Capacity Front Load Washer, model WM4000HWA. It’s great to hear that it’s already performing well and that you’ve had such a strong track record with your LG dryer over the years. This washer is built for long‑term reliability and powerful cleaning, and it’s wonderful to know it’s off to a strong start for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hi, Basil. Thank you for sharing your experience with your LG washer. We appreciate you taking the time to describe what’s happening with the spin cycle, especially with clothes tangling and stretching even when using the delicate setting. Feedback like yours helps highlight how the LG unit is behaving during specific cycles, and it gives us a clearer picture of what you’re encountering. To allow us to properly investigate the details of your specific product model and to see how we can assist with your spin‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash cycles and performance tips: https://www.lg.com/us/support/help-library/clothing-tornripped-front-load-washer--1337626779129 ^James

Hi, Kyle. Thank you for sharing your experience with us. It’s wonderful to hear how well your LG Washer (WM4000HWA) model has been performing for you over the years, and that features like the Pre‑Wash cycle, Drain Pump Filter, and Tub Clean cycle continue to support your laundry routine effectively. Your regular maintenance—cleaning the drain pump filter monthly and running Tub Clean with an appropriate cleaner—is exactly what helps keep the WM4000HWA operating at peak performance. For added care, we recommend ensuring the washer is level and that the door gasket is wiped dry after use to maintain long‑term reliability. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hello, Robert. Thank you for sharing your experience with your LG washer and dryer set. We appreciate you pointing out the visibility issue with the non‑backlit touch pad, especially in spaces that aren’t brightly lit. Your feedback is truly helpful, and we want to make sure you have the right support moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your touch‑pad visibility issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about dealing with multiple delivery attempts, installation errors, and the extensive water damage caused. We strive to provide excellent services and ensure a smooth experience.<br /><br />To avoid future issues, we recommend hiring a licensed professional for water line connections. It&#39;s wise to check with the delivery team or a pro about the hoses to ensure everything is secure.<br /><br />We recommend contacting Sam&#39;s Club customer service at 888-746-7726 to address your concerns, offer assistance, and discuss potential solutions. While we can&#39;t assist directly with installation or water damage, we&#39;re here to answer questions about the washer. Reach out to us via private message on social media &#64;LGUSSupport for troubleshooting or any inquiries. We want to ensure your washer and dryer are properly set up. ^Juvy