We are happy to hear that you have a chair that stays up as intended! Thank you for the 5 star review, Etrobin. Our customer service team is available if you need assistance with your chair. You can reach us via email at service@trueinnovations.com or call 800-379-9773. Thank you for your purchase, we appreciate your business!

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for the 5-star review and for taking the time to share your positive experience with our office chair. We are delighted to hear that you are satisfied with your purchase. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for sharing your experience with Serta Memory Foam Office Chair. We are sorry to hear that you were charged for shipping. As the manufacturer, that is something that is outside of our control and would be handled by Sam's customer service. We do hope that you are pleased with your new chair and are here for you if you have questions or concerns. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Thank you for your review. We are happy to hear that the Serta chair is comfortable and works well for your needs. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com if you need assistance.