We understand your frustration and we appreciate you bringing this to our attention. In order for us to assist you with this concern, you can contact us by using one of the methods below. Thank you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Dear Valued Samsung Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs. ^Ross

Hello there, We understand how you feel if your dishwasher is not working as it is supposed to be. Let's go ahead and help you. If your auto door release stopped working, please see pages 35 to 36 of your user manual on how to turn this on or off. Manual https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf Should you need more assistance with your auto door release, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146559441) to help our team pull up your information. Have a great day. ^Camille

That must be a huge headache to deal with. Thank you for alerting us to this concern. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001910/