Hi Non g, Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future. We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148478612) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi there, We would like to assist you further with your concern. Kindly let us know more about the dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148270965) to help our team pull up your information when you message us. Have a great day, -Ernest-

Thank you for your insight, JoaMaxOx. Let's check why the dryer could have stopped working. Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Hello there, We would love to discuss your dryer as you may need to request another service call as this is a back job. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Have a great day. -John