Allyce, thank you for sharing your experience with the sensor drying of the dryer. Let me guide you to improve its performance. Please see the link, follow the steps, and watch the video for more details. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146481907) to help our team pull up your information when you message us. Have a great day. ^Charles

Greetings! It's frustrating when something doesn't work as expected right out of the box, especially after trying various troubleshooting methods. We are here to help you out. I have shared a Samsung link below that will help with your experience. The link shared below can serve as a recap to the troubleshooting steps you may have gone through. Please take your time in step number 3 which indicates that electric dryers like yours require 240 Volts to heat, anything lesser than 220 Voltage may only run the motor and the control panel but not the heating element. Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance up to assistance with schedule a service technician, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147198712 to help our team pull up your information. Leo