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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 761-770 of 795 reviews
Nov 4, 2021
Jen87
3 out of 5 stars review

Firmness

I really thought that with a medium firmness, the bed would be soft. It is hard and firm.

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reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jul 24, 2021
Nana 9
3 out of 5 stars review

Too soft for me

Bought this last week, slept on it for a week. too soft for me.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi Nana 9, thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Dec 31, 2021
HelloWorld
1 out of 5 stars review

Disappointed

After letting it sit for 4 days, it only rose to a little less than 10 inches.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! We're so sorry to hear that you are experiencing issues with your Serta SleepToGo 12" memory foam mattress and would like to get this resolved for you. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Sep 27, 2022
Josh
1 out of 5 stars review

Don't do it

Used it for like 2 weeks. Back hurts every morning. Swapped to my old mattress and no issues. They won't take it back so I threw it away.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi Josh. Thank you for taking the time to share your experience. We're sorry to hear that the SleepToGo mattress was not the right fit and apologize that the return process did not go smoothly.For future reference, we would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They are able to address any questions or concerns you may have, assist with returns within the return window, and file warranty claims as needed.Most importantly, though, we're glad to hear that you are now sleeping comfortably. Best, The Serta Team

Nov 2, 2023
Andy
3 out of 5 stars review

Only 10 inches

I agree with other reviews. Mattress is fine except it never got thicker than 10 inches, even a year later.

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Oct 26, 2021
Sandiflylady
3 out of 5 stars review

I bought this mattress about 4 months ago as. Is still too firm. I’m wondering if we can buy a mattress topper that is less firm.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jun 6, 2023
Edna G
5 out of 5 stars review

Matrix

Good Register my mattix Trying to register my matrix any thing else we may. Need please let me know

Review from Serta
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Jul 18, 2021
Jason
1 out of 5 stars review

Waste of Money

Says it is memory foam. More like concrete. Most uncomfortable mattress ever. I returned to Sam's the next day.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello Jason, We are sorry the Sleep ToGo 12" mattress did not meet your expectations. Thank you for taking the time to provide us with your honest review. Your feedback helps us get better.

Aug 26, 2020
Enjoy
3 out of 5 stars review

A bit firm

So I was hoping for a 7/10 but this is a 5/10 on softness. A bit firm for my liking but so cheap you can still save by buying another foam top.

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Mar 30, 2021
DL77
3 out of 5 stars review

Great

Mattress is firm as advertised. Which is why I bought it, very comfortable, great value for the price.

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