Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress

Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for

Serta SleepToGo 12" Firm Gel Memory Foam Mattress

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4.3 out of 5 stars

stars1,559 ratings794 reviews

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Showing 761-770 of 794 reviews

Nov 4, 2021

Jen87

3 out of 5 stars review

Firmness

I really thought that with a medium firmness, the bed would be soft. It is hard and firm.

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reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jul 24, 2021

Nana 9

3 out of 5 stars review

Too soft for me

Bought this last week, slept on it for a week. too soft for me.

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reply from Supplier Response

Hi Nana 9, thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Apr 12, 2022

Chuck

5 out of 5 stars review

Very comfortable for the price

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Jun 6, 2023

Edna G

5 out of 5 stars review

Matrix

Good Register my mattix Trying to register my matrix any thing else we may. Need please let me know

Review from Serta

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Sep 27, 2022

Josh

1 out of 5 stars review

Don't do it

Used it for like 2 weeks. Back hurts every morning. Swapped to my old mattress and no issues. They won't take it back so I threw it away.

Helpful?

reply from Supplier Response

Hi Josh. Thank you for taking the time to share your experience. We're sorry to hear that the SleepToGo mattress was not the right fit and apologize that the return process did not go smoothly.For future reference, we would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They are able to address any questions or concerns you may have, assist with returns within the return window, and file warranty claims as needed.Most importantly, though, we're glad to hear that you are now sleeping comfortably. Best, The Serta Team

Oct 26, 2021

Sandiflylady

3 out of 5 stars review

I bought this mattress about 4 months ago as. Is still too firm. I’m wondering if we can buy a mattress topper that is less firm.

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Jul 16, 2019

stephanieg

5 out of 5 stars review

Best Mattress we've ever had

We now have 5 of these mattresses in our household. Firm and supportive yet soft on pressure points.

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May 29, 2020

vicvic

5 out of 5 stars review

Awesome

I cant believe how comfortable this mattress is. Bought for my 10 year old, and wish it was for me instead. Highly recommend

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Nov 2, 2023

Andy

3 out of 5 stars review

Only 10 inches

I agree with other reviews. Mattress is fine except it never got thicker than 10 inches, even a year later.

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Jul 18, 2021

Jason

1 out of 5 stars review

Waste of Money

Says it is memory foam. More like concrete. Most uncomfortable mattress ever. I returned to Sam's the next day.

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reply from Supplier Response

Hello Jason, We are sorry the Sleep ToGo 12" mattress did not meet your expectations. Thank you for taking the time to provide us with your honest review. Your feedback helps us get better.