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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 711-720 of 795 reviews
Feb 11, 2018
Smart Shopper 2018
1 out of 5 stars review

Brick Mattress

I?d like to think that I?m a smart shopper. I thoroughly investigate the products I purchase by looking at reviews on the website and on YouTube and other sources and hope I?m making a good purchase. I bought the mattress and got it home and it was really easy to assemble. But oh man, this mattress is like sleeping on bricks. Firm is not the word it?s more like extra firm. It was so bad that I had to sleep on the couch as I just couldn?t endure the back and hip pain. I hate to return anything to the store because I try to make things work but this mattress is a no go. No more mattresses in a box for me.

Helpful?70GQ544Y4G6E13592758733
Jun 23, 2018
mike
5 out of 5 stars review

A super mattress at a great price!

Saw this mattress in a consumer reports article on mattresses. This mattress was rated 6th overall out of about 50, the mattresses rated above all cost between $1000-3000. So I thought I would try this one because Sams had it on sale. The 1st week it was a little hard to get used to because I had been sleeping on box springs all my life but after that I slept like a baby which isn’t that easy for a 60 year old big guy. I used to wake up with sore hips on my old bed and I could only sleep about 7 hours because I would get so uncomfortable. But that is in the past with Serta, thank you Serta for making a bed where dreams are made! I have been able to sleep and lounge around in bed for up-to 12 hours. The only downside is I think I’m getting lazy.

Helpful?70GQ544Y4G6E13592758733
Jan 21, 2022
Justin T
3 out of 5 stars review

Not impressed after 1 week

My partner and I purchased this mattress about a week ago, it’s solid as a rock and has caused back pain. Unfortunately, we’re thinking about purchasing a mattress topper, or returning the mattress back to Sam’s Club. A good thing about the mattress is it does inflate in about 48 hours. It takes about 48 hours to bare the scent of the mattress.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello Justin T, thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better.

Jul 30, 2019
Alive
4 out of 5 stars review

Good firm mattress

I tried this out at our local SAMS and ordered it online right after I left. Took about a week to arrive which I was fine with. It’s a good firm mattress and doesn’t have that “stuck” feeling. There is a slight odor when you first unroll it and it sticks around for a while. The packaging was a little disappointing due to the fact that the box was ripped in a few spots and had a light pink oily fluid on the plastic wrapping. Other than that it’s good mattress for the price and I would recommend this if you want something more on the firm side.

Helpful?70GQ544Y4G6E13592758733
Jun 10, 2020
Webb
1 out of 5 stars review

Disappointed

We bought this mattress 5 months ago. For the 1st 2 weeks, we could not sleep due to the gas odor. We thought by airing it out, it would go away. It is still extremely bad after all this time. The odor gives us headaches and congestion every night. It is too expensive to throw away, but I am concerned it is dangerous to sleep on. I would not recommend this mattress to anyone. Sam’s certainly should not be selling this mattress.

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hello Webb, we are sorry that you are experiencing disappointment with your Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 15, 2020
jenny
1 out of 5 stars review

So HARD

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...

Helpful?70GQ544Y4G6E13592758733
Apr 6, 2018
Kelly
5 out of 5 stars review

Excellent mattress

I have slept on this mattress for 5 wonderful nights now. Not too firm not to soft. I absolutely love it and have had the best nights sleep EVER!. I previously purchased a bed costing 3 times the amount of this mattress and after three months the bed sunk in where we slept. They would never honor the warranty even though it was a local family owned company that had over well over 30 years in business. i was so leery when buying a mattress again. So far I a pleased and I do recommend this mattress.

Helpful?70GQ544Y4G6E13592758733
Apr 9, 2021
King Mattress purchaser
2 out of 5 stars review

Shop around before purchasing

I bought this mattress in a king size around October 2020. In the first few months after purchasing it, the mattress was up to standard and did what it was supposed to do per the description. Now, I wished I had purchased another brand because it is now sinks on both sides of the bed where we lay. I didn’t expect for this to happen so soon. I will have to purchase another mattress soon.

Helpful?70GQ544Y4G6E13592758733
Apr 5, 2018
DaveR
5 out of 5 stars review

WOW!

A fantastic mattress at any price and at the current price it is a gift. Luxuriously firm well describe posture & very comfortable temperature wise. Movement in bed and getting in and out of bed is very easy. Always a side sleeper, this is the first mattress that is a comfortable back sleep as well.

Helpful?70GQ544Y4G6E13592758733
Aug 15, 2024
Isaac
2 out of 5 stars review

Verified Purchase

I was sent the wrong size Twice!!

Ordered online

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hi Issac, Oh no! We're sorry to hear that you received the incorrect size twice! With Sam's Club 100% satisfaction guarantee, we hope you were taken care of and have the one you need by now!The Serta Team