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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 711-720 of 794 reviews
Mar 2, 2018
Jomama
1 out of 5 stars review

Too firm

I have chronic back pain. Surgery did not help. I, in fact, may have made my back worse. This mattress is too firm for me. After two hours, I need to get out of bed because the pain is unbearable. Keep in mind, it is not the mattress but I could not recommend it based on my experience.

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Apr 2, 2021
bec a
3 out of 5 stars review

not bad for box mattress

Bought this on an Instant savings offer but it is still same price even after promotion. So I felt an impulse to buy it. Mattress inflated within 5 mins of opening it. It did NOT inflate to 12” just 10”. Overall an average mattress for memory foam. My daughter developed a skin rash since sleeping on it. I haven’t put a mattress pad but will soon to see if it’s in fact the mattress. I do have a cotton sheet so still unsure. Stiff for first week but once u get adjusted it’s alright. Probably won’t last but it’s temporary

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Oct 31, 2020
Trisha
2 out of 5 stars review

I feel like I’ve been ran over by a bus

We have tried this out for a few weeks now. I know it just my opinion, but I was so hoping this would make a difference for me. I’m about 5ft 120 lbs and had a car wreck years ago. I have neck issues and was hoping this would allow me to get a little more sleep. I know it’s not going to fix me, but I need sleep. My neck and shoulders have hurt worse. It’s very firm. It may be my mistake completely, but I really thought this was one of those mattresses that when she lying and it kind of phones in my woods around you. If that’s what you’re looking for this is definitely not the one. Not saying this is not a good mattress for somebody, but I definitely need to do some more research before I go out and shop again. Returning this today.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello Trisha, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 16, 2020
sharon4123
1 out of 5 stars review

8 months, and i HATE IT!

Bought end of November, replacing 12+ year old 14 inch foam from Sams Club. After one month, hurting so bad, every pressure point, we went and bought the 4 inch Foam pad for top. That made it to difficult to roll over! Trying to call, did get Sam's who says ?Serta department will handle?

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reply from Serta Team

Hello, We are sorry to hear you are experiencing an issue with your mattress. We would love to assist you with your order, you may also reach us at 888-557-3782 or online at https://www.serta.com/customer-care. Thank you!

Jul 5, 2020
rie
4 out of 5 stars review

real comfort

I've been putting off shopping for a mattress for years even though I was way over do just the thought was overwhelming because picking out the right one takes time but I was waking up sore each morning feeling tired was effecting my mood at work that's when I knew I could no long put if off any more.I went to Sam Club after shopping online and reading reviews and decided on Serta sleeptogo I've had it now a littler over a week I sleep so much better and wake up feeling rested no more soreness this is a great mattress I've wrote a review on any product before but reading reviews on this product help me so much in deciding to purchase this product that I wanted to do the same for someone else, the only negative thing about it is my mattress had a crease down the middle from the way it was rolled up in the box that never fully inflated I had to put form pad underneath the mattress to even it out.

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Sep 25, 2018
Florida Newbie
5 out of 5 stars review

The Best Buy!

Bought the Serta 12” Luxury Gel Foam mattress (Queen size) a few weeks ago at Sam’s marvelous $100 discount, and liked it so well that I bought a second one right away for my guest bedroom! Consumer Reports rated this mattress as their #2 Best Buy (Mar 2018) at full price, after exhaustive testing, ahead of much pricier competitors. Comes in a box, easy to unfold once you break the vacuum seal... use a scissors to cut the plastic to avoid accidentally slitting the mattress. No foam odor. Expanded depth is more like 11”. Judge it to be medium firm. After much research, I feel this is the most reasonable, comfortable, portable bed solution!

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Feb 27, 2020
cloud23465
1 out of 5 stars review

Wanted to love this but, man it was aweful! Sams..

I tried out the 10" Gel memory foam in the store and it felt pretty comfortable so i figured i'd get the 12" I read this was a medium firm... it was like sleeping on a mat from gym call in high school. I found a mattress i like.... I am a plush mattress user for sure. I gave it a full week to let the foam get it's shape. Box came with no paperwork of any kind... But, found out on the net it can take 24-48 hours for the mattress to gain it's full shape. Waited a full week... after one night it wasn't gonna work for me. Wish Sam's had this in store to try before buying but, the return was super easy so... that part was good.

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reply from Supplier Response

Hello Cloud23465, We are sorry the Sleep ToGo 12" mattress did not meet your expectations. You may reach our Serta customer care team at 888-557-3782 if you still need assistance. Thank you!

Feb 11, 2018
Smart Shopper 2018
1 out of 5 stars review

Brick Mattress

I?d like to think that I?m a smart shopper. I thoroughly investigate the products I purchase by looking at reviews on the website and on YouTube and other sources and hope I?m making a good purchase. I bought the mattress and got it home and it was really easy to assemble. But oh man, this mattress is like sleeping on bricks. Firm is not the word it?s more like extra firm. It was so bad that I had to sleep on the couch as I just couldn?t endure the back and hip pain. I hate to return anything to the store because I try to make things work but this mattress is a no go. No more mattresses in a box for me.

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Jun 26, 2021
Uyi
4 out of 5 stars review

Verified Purchase

This mattress is fantastic

Fantastic buy!!!

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Nov 5, 2024
Leroy
5 out of 5 stars review

Verified Purchase

Good

Nice

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