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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 651-660 of 794 reviews
Feb 11, 2022
Btas
2 out of 5 stars review

Not as advertised 10 inches instead of 12 inches

The mattress seems to be decent quality however with some issues. First, it's not 12 inches thick. It barely reaches 10 inches thick and the cover is loose fitting. Second, obviously it never inflated all the way but this is especially obvious in the 4 corners where it's lower than the 10 inches of the rest of the mattress. We spent about $200 more for the 12 inch mattress. Should have saved our money. Stuck now because we got rid of our old mattress. Such a shame because other than the mentioned faults it could have been a great mattress.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello there! All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 24, 2021
dale624
1 out of 5 stars review

Disappointed

This mattress was purchased to replace a similar mattess purchased years ago. We figured being name brand it was a pretty safe purchase. We opened the mattress and gave it two days is a warm room to expand. It only got to 9.5 inches, not the stated 12. The cover was still very loose unlike the mattres we were replacing. We have slept on it for 2 weeks and it is terrible. It's like sleeping on a board. We put a 4" foam topper on it hoping to not have to return it and it's hardly any better. We will be returning and do not recommend purchasing this product.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! We're sorry to learn of your experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Mar 31, 2021
VANESSA
4 out of 5 stars review

Firm Mattress

We bought this mattress 1 week ago. Once we opened the mattress it was super firm. first couple of nights were hard to sleep on. But then, me and my husband noticed our back problems where gone. Now the bed feels medium to firm but I don't think it will get any softer. I personally like firm mattresses but this I feel like it was too firm even though it did kind of help with our backs.

Helpful?70GQ544Y4G6E13592758733
Sep 2, 2021
brycefan34
5 out of 5 stars review

Love this mattress!!

I received the mattress 2 weeks ago, purchased b/c I have lower back issues. The first night I slept on it wasn't the greatest. I did some research and found that a mattress like this can take 2-4 weeks to break in. After only a few days it was much more comfortable! It's firm but I can tell where it's starting to contour to my body. My lower back is no longer stiff when I get up in the mornings which is a huge plus.

Helpful?70GQ544Y4G6E13592758733
Oct 4, 2019
Chuck59B2
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

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Aug 12, 2021
TW
5 out of 5 stars review

Verified Purchase

Good buy for guest room

Great quality mattress. Guest were pleased and slept very well.

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Dec 4, 2021
Epack
5 out of 5 stars review

Verified Purchase

Affordable and great quality

Comfortable and easy to set up

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Sep 24, 2018
Dorothy
1 out of 5 stars review

Verified Purchase

12 inch foam mattress

I purchased the 13 inch foam mattress and we found it very hot and uncomfortable

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Aug 17, 2020
Anonymous
1 out of 5 stars review

Verified Purchase

Too firm!! I need plush back hurts

Too firm!! I need plush back hurts

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 8, 2019
Malvarez
5 out of 5 stars review

Verified Purchase

Amazing mattress

We received our mattress over a week ago and we have slept great every night since!

Helpful?70GQ544Y4G6E13592758733