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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 321-330 of 796 reviews
Jul 3, 2020
Reviewer name: wcstriker
2 out of 5 stars
2 out of 5 stars review

Nice mattress, but if look elsewhere for firm

Bought this a couple weeks ago and unfortunately, it was just too soft for me. I'm a larger guy, 230 lbs 6'1", and a combination sleeper. It was nice for the side position, but very uncomfortable on my stomach, and not great on my back. Fortunately Sam's made the return process easy.

Helpful?70GQ544Y4G6E13592758733
Aug 24, 2021
Reviewer name: Lathomp24
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good buy for the price

Comfortable and sturdy

Helpful?70GQ544Y4G6E13592758733
Jul 17, 2022
Reviewer name: trichard65
4 out of 5 stars
4 out of 5 stars review

Good price, but spend less for the right size!!!

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

Helpful?70GQ544Y4G6E13592758733
Oct 4, 2019
Reviewer name: Chuck59B2
2 out of 5 stars
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

Helpful?70GQ544Y4G6E13592758733
Jan 5, 2022
Reviewer name: DP
3 out of 5 stars
3 out of 5 stars review

Firm and hard

I ignored all the bad reviews and bought this one as I trusted the Serta brand, but now I’m not quite happy with my purchase. The mattress never goes to 12 inches, 10 inches is max. I’m a side sleeper and my shoulders hurt a lot if I’m too long on one side. The edges are too soft and you cannot sit firm on the edge. The good thing is the other person sleeping on the same mattress doesn’t get disturbed by your movements.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We are so sorry to hear that you have not had a good experience with your Serta mattress. Please call us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Aug 22, 2023
Reviewer name: DGuy
3 out of 5 stars
3 out of 5 stars review

Its 10 and Not 12 Inch As Advotised

I bought the Serta SleepToGo 12" Gel Memory Foam Luxury Mattress and I have to say it is more comfortable than my previous mattress. However, I paid $700 for it and I expected better quality. I have encountered some of the same problems that other reviewers have mentioned, such as sagging and heat retention. But my biggest issue is that the mattress is not 12 inches thick as advertised. It is only 10 inches and it has not expanded to its full size even after a year of use. I feel cheated and disappointed by this product.

Helpful?70GQ544Y4G6E13592758733
Mar 8, 2021
Reviewer name: CornHuskr13
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Comfy, but lots of fumes

This product is a memory foam & latex foam mattress. I don't believe it's a hybrid. I don't think there are coils in it. It comes delivered in something like a 2x2x4 cardboard box. The mattress is vacuum packed in plastic, folded in half, and rolled up. Once you cut it open, you have to let it expand for a few hours, even a day would be good. I would recommend that you don't throw away your old mattress just yet! After opening the new one, let it sit in the garage for 2 weeks prior to using, as the outgassing fumes are terrible and most likely not good for your health. After replacing the old mattress with it, you should run an activated charcoal air filter in the room for a couple months to take out the remaining VOC's that outgas.

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Mar 3, 2022
Reviewer name: traveler
5 out of 5 stars
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

Helpful?70GQ544Y4G6E13592758733
Jul 12, 2021
Reviewer name: Angie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent!

Shipped well, extremely comfortable, very pleased!

Helpful?70GQ544Y4G6E13592758733
May 30, 2019
Reviewer name: Roway
5 out of 5 stars
5 out of 5 stars review

Best Sleep Ever!!!

Since purchasing this foam mattress I have slept like a baby!!!

Helpful?70GQ544Y4G6E13592758733