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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 311-320 of 796 reviews
Oct 20, 2020
Reviewer name: Vindi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value

Great value

Helpful?70GQ544Y4G6E13592758733
Apr 7, 2021
Reviewer name: Jebk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Glad we purchased

We took a chance on this and bought it online from Sam's, sight unseen. I'm so glad it worked out. It's a wonderfully comfortable bed and we've been sleeping good on it. Our last memory foam mattress lasted about 7 years... This has a 10 year warranty.

Helpful?70GQ544Y4G6E13592758733
Apr 7, 2021
Reviewer name: Jarra
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable

This is my favorite mattress! I have replaced all the mattresses in my house with this one. I have back and neck issues and sleeping on this mattress is a dream! I don’t wake up with a back ache!! It cradles your body without leaving indentations. It’s not too hot. It’s just perfect for myself and my husband.

Helpful?70GQ544Y4G6E13592758733
Jul 17, 2022
Reviewer name: trichard65
4 out of 5 stars
4 out of 5 stars review

Good price, but spend less for the right size!!!

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

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May 23, 2025
Reviewer name: MMK
5 out of 5 stars
5 out of 5 stars review

Serta bed in a box

This is our second of these mattresses. The first I handed down to my daughter and its still fabulous after 10 years. No divits or compressions. The second is now 6 years old and is still perfect. This is a firm mattress, so Im not sure why people are saying its soft. You can sit on the sides without it compressing down. Its a 10/10 for me.

Helpful?70GQ544Y4G6E13592758733
Jul 13, 2020
Reviewer name: grassroots87
1 out of 5 stars
1 out of 5 stars review

So Rock Hard and Hot -Like Sleeping on a Counter

This is like sleeping on a table or slab of cement. The foam is too dense for lighter frame people. I feel like I'm on up hard a counter. There is NO PRESSURE RELIEVING points when you sit atop this. To make things even worse, this foam mattress is so hot I believe in spontaneous human combustion now. I bought this a month ago and wake up every morning sore and stiff, and because of covid I waited on the phone for 47 min to get someone who ultimately told me to call local club, which was horrible at customer service for me. I would never recommend this bed, or buying in-club in case you ever need assistance because this 100% Serta guarantee is sketchy if "not bought on-line". I feel the Sam’s Club Member Services AND the members-only Serta hotline Serta Mattress Specialists should have a much better system to assist members than I have experienced.

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Aug 22, 2023
Reviewer name: DGuy
3 out of 5 stars
3 out of 5 stars review

Its 10 and Not 12 Inch As Advotised

I bought the Serta SleepToGo 12" Gel Memory Foam Luxury Mattress and I have to say it is more comfortable than my previous mattress. However, I paid $700 for it and I expected better quality. I have encountered some of the same problems that other reviewers have mentioned, such as sagging and heat retention. But my biggest issue is that the mattress is not 12 inches thick as advertised. It is only 10 inches and it has not expanded to its full size even after a year of use. I feel cheated and disappointed by this product.

Helpful?70GQ544Y4G6E13592758733
Jun 12, 2020
Reviewer name: Topeka Gal
4 out of 5 stars
4 out of 5 stars review

Very pleased

This mattress came in a box about 12x12x36. It was rolled up And shrink wrapped tightly. The minute I cut the wrap it began to expand and within an hour I was making the bed and slept on it that night. No smells related to the mattress. SO comfortable- So comfortable.

Helpful?70GQ544Y4G6E13592758733
Jan 12, 2021
Reviewer name: none
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

mattress

better than i expected.

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Oct 4, 2019
Reviewer name: Chuck59B2
2 out of 5 stars
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

Helpful?70GQ544Y4G6E13592758733