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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 21-30 of 796 reviews
Jun 1, 2025
Reviewer name: Sarah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best!

This mattress is my absolute favorite. Not only do I long to be back in my bed every time I’m traveling, everyone who visits me, wants details on my mattress. I’ve had 3 family members buy one after visiting.

Helpful?70GQ544Y4G6E13592758733
Dec 11, 2018
Reviewer name: SAMSCLUBMBR
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Saggy

After a three weeks it has already developed areas that are depressed and will not rebound. I weigh 180 at 6ft 2in. Expected a little bit better quality.

Helpful?70GQ544Y4G6E13592758733
Aug 2, 2022
Reviewer name: Momof3
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great spine support

Nice and firm but not too hard. I have a bad back so I usually wake up stiff and sore in the morning. This mattress has greatly reduced that and I usually wake up pain free.

Helpful?70GQ544Y4G6E13592758733
Jun 11, 2021
Reviewer name: Doc
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Mattress not recommended

Sadly this mattress turned out to be less comfortable then the Serra mattress I was hoping to replace. Back aches returned, and very soft edges, not happy with the purchase.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there. Thank you for taking the time to rate the SleepToGo mattress and provide your feedback. We're sorry to hear that it was not the right fit for you.We would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They will be able to address any questions or concerns you may have. Best, The Serta Team

Apr 15, 2022
Reviewer name: Ime
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No title couldn’t find one

Never expected such a bad experience, very disappointed with this mattress and with sam’s club customer service. The mattress never reached the 12’ inch high and couldn’t get help at all

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hi there. We are so sorry to hear that you have not had a good experience with your Serta mattress and want to help. Please contact us at 1-888-240-1945. Thank you.

Apr 13, 2021
Reviewer name: Karen P
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My guests sleep great!

Bought 2 mattress for both of my guest rooms. The first guests on each bed said it was really comfortable and they slept great. I feel well worth the money.

Helpful?70GQ544Y4G6E13592758733
May 28, 2022
Reviewer name: Man
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not 12”

Very disappointed waited at least 10 hours since we left the house and it never passed 10” definitely not the 12 they claim. Quite hard too not as soft as others very poorly described

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Oct 23, 2019
Reviewer name: JD
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Mattress

Very good so far, my thickness is only 12 inches after 2 weeks but don’t think it would change comfort much. Will note it is a little warmer than conventional mattress. Too early to recommend.

Helpful?70GQ544Y4G6E13592758733
Sep 17, 2026
Reviewer name: Cynthia
4 out of 5 stars
4 out of 5 stars review

Not made to support heavier individuals

I purchased this mattress in 2021, and for the price, it was a decent option that provided good support initially. As a heavier sleeper (5'4", 250 lbs at the time), I noticed it began losing support after 1 to 2 years, leading to more back, hip, and sciatica pain. I've continued using it because the discomfort wasn't constant, and after losing weight, it felt better for a while. However, after nearly five years, I've decided to replace it. The mattress no longer feels as supportive as it once did, even when sleeping on different areas of the bed. Overall, it's not a bad mattress for the price, but I wouldn't recommend it for heavier individuals or anyone needing long-term support for back, hip, or sciatica issues.

Helpful?70GQ544Y4G6E13592758733
Jun 3, 2021
Reviewer name: MDK
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not a 12” Mattress

I would like to rate higher but I bought a 12” mattress and this is definitely a 10” mattress. It’s been two weeks and it will not get any bigger. Unfortunately, I needed a mattress ASAP and don’t have the option of returning. I went with Serta because of the name brand. Never again. Should have read the reviews in greater depth as many said the same thing.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello there! We're sorry to hear that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!