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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 11-20 of 796 reviews
Dec 25, 2020
Reviewer name: VNich
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good but not perfect

Its a nice luxury firm mattress, exactly what I was looking for. The gel memory foam top layer contours your body shape very well. At first it may seem too firm, however you slowly start sinking into it after a few hours of sleep. By the morning, you would have sunk almost an inch or two into the mattress and the support for the back is not the best. I find myself tossing and turning in bed the last 2 hours of my sleep. For the price, it deserves a rating of 4, but I am still looking for the perfect mattress.

Helpful?70GQ544Y4G6E13592758733
Nov 18, 2018
Reviewer name: Joe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

I was surprised what a small box it came in and thought that surely after it expanded into full size that it must have to be too mushy in order to do that. I was wrong. It feels great! When you touch it, it feels firm, but when you lay on it your body presses into it just enough...Glad I got rid of my old Select Comfort bed

Helpful?70GQ544Y4G6E13592758733
Mar 8, 2018
Reviewer name: Barb A
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Mattress Ever

I got this mattress because it got a great review from consumer reports at an excellent price, but now that I have it, I have to say it's the most comfortable mattress I've ever slept on in my entire life, and I'm 53, and I'm a side sleeper, so that's saying something.

Helpful?70GQ544Y4G6E13592758733
Sep 6, 2023
Reviewer name: Iowalacey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No Pain In The Morning

This bed was easy to set up if you already have your frame ready. I set it up at 8:30am and left it "bare", and then slept on it that evening at 11:30pm. I am a side sleeper and I like to be close to the edge. This mattress does not disappoint. It is firm to the edge and has held it's shape for a few weeks now. Also, this mattress seems a bit firm when you first sit on it, but as soon as you get into your spot the mattress gives just enough that you are super comfortable. The bed is not bouncy.

Helpful?70GQ544Y4G6E13592758733
Jul 29, 2021
Reviewer name: Steve Symes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress for the Price

I was considering more expensive bed-in-box mattresses (all $1000 plus online), most were hybrids, based on YouTube reviews. I opted instead for this much lower-priced memory foam. For the low price, I thought, well, if it sucks, I won't have invested too much in it. To my surprise, this is a really good mattress. I thought I wanted something really firm because I am larger and had been sleeping on an unsupported, worn out coil mattress. I was worried this would be too soft. It's not. In fact, if anything, it might just be a touch too firm. That said, it is super comfortable. Keep in mind, there will be a little bit of "sink" into the spot you are sleeping in (it is memory foam), so if you move over out of the spot, you might feel the incline a little bit. But, so far, after a couple of weeks, the sunken spot doesn't remain day to day, i.e., it seems to re-firm after getting up for the day. The sink-in does not bother me that much, but I enjoy moving out of that spot, onto a firmer unsunken spot, which is also comfortable. I think it will help also to rotate the mattress fairly regularly. As for heat retention, I had a cotton mattress cover that breathed well, and there was no heat build up. I switched to a higher quality "waterproof" mattress cover, and I noticed more heat retention than before, so I may go back to the cotton one. Its not the mattress but the mattress cover I selected. In short, for the low price I paid on sale, this is a super-comfortable, not too soft, and apparently high quality queen mattress. I have it on a very firm, metal-slatted platform, which works great (no more box springs). Are there more comfortable, more expensive mattresses? Probably, but I don't know. But spending more than $400 or $500 on a mattress seems insane to me. For the price and comfort, I am very pleased with this one (and I am often very difficult to please with these types of things).

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Apr 6, 2021
Reviewer name: Jacqueline
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better than we had expected based on other reviews

We found the mattress to be comfortable, not hot as others mentioned it to be. We were worrisome that the mattress would not hold up well with a heavier weighted sleeper and we found there to be no issues. With a traditional mattress I could feel every movement from my husband and my pets, not with this mattress

Helpful?70GQ544Y4G6E13592758733
Dec 11, 2018
Reviewer name: SAMSCLUBMBR
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Saggy

After a three weeks it has already developed areas that are depressed and will not rebound. I weigh 180 at 6ft 2in. Expected a little bit better quality.

Helpful?70GQ544Y4G6E13592758733
Sep 21, 2021
Reviewer name: ron
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

rv mattress

this mattress is firm and very comfortable , cooler than other memory foam we have . using this mattress in a 2021 rv in place of original mattress . amazing upgrade .

Helpful?70GQ544Y4G6E13592758733
Jun 1, 2025
Reviewer name: Sarah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best!

This mattress is my absolute favorite. Not only do I long to be back in my bed every time I’m traveling, everyone who visits me, wants details on my mattress. I’ve had 3 family members buy one after visiting.

Helpful?70GQ544Y4G6E13592758733
Apr 15, 2022
Reviewer name: Ime
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No title couldn’t find one

Never expected such a bad experience, very disappointed with this mattress and with sam’s club customer service. The mattress never reached the 12’ inch high and couldn’t get help at all

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hi there. We are so sorry to hear that you have not had a good experience with your Serta mattress and want to help. Please contact us at 1-888-240-1945. Thank you.