In store, presale ,the mattress was in a wheeled box with a handle for easy handling. I ordered on line and it was to be delivered i 3 weeks. the next week it was delivered in a non wheeled box. I flipped the box end to end like a workout video of a body builder flipping tractor tires up a stairs to my bedroom. No instructions on or in the box of how to unpack it, care for it or the warranty. We pulled it out of the box and carefully cut the plastic bag and it inflated... fully after 4 hours. No care instructions in the box. Sams referred me to Serta. Serta said Sams has the instructions. Sams sent me back to Serta. Serta said Elite Comfort Solutions ( the subcontractor that makes and ships the mattress) may be able to email me care instructions and warranty. No response from them. The mattress is firm and after a week developed swales on each side we sleep on.

I purchased the firm mattress and I will have to say that it is way more firm than I thought it would be for foam, which works for me. I have had it a couple weeks and I have no complaints. It was easy to set up and puffed up almost immediately after removing the plastic. It gives support to my lower back and hips. I don’t wake up with pain to that area anymore

Before I purchased this mattress, I did an extensive online search comparing products and their reviews from Wayfair, Macy's, Ashley, etc and made my decision based on other reviews. So I most say, I am so happy I went with this mattress because my girls and I love it. They have a Queen size and I bought the exact mattress in a King size a month ago. I have never slept better as I am a side sleeper, who suffers from back pains. Amazing comfort at such an affordable price!

18 years ago we bought a similar mattress from Sam's Club and were extremely satisfied with. it. This one we have not liked as well. 1. It took longer to fluff out, so we had several nights of sleeping on "wierdness" while we waited on this to happen. However, it did fluff out as predicted. 2. It is extremely firm. Much more so than our last mattress. I liked it, but it hurt my wife's back. Se solved this by buying a mattress topper. I feel that it is a good quality mattress if you like firmness. Now that we have the topper, it is great.

This was a top rated mattress in a consumer reports study and it was one of the least expensive mattresses rated. Sam's club offerred it at the CR magazine price and so I bought it. It is a excellent mattress at way less the cost of most of the others rated.

We bought the king size mattress to replace our 12 year old very expensive (but comfortable as well), Tempurpedic. Construction of mattresses have improved so much that you no longer have to drop thousands to get a firm good nights sleep. My husband set this up the evening we received it. Out of the box and on the bed. We were asleep in no time. We have been sleeping on it for a month and it is firm. DH is close to 300 lbs and 6' tall. Neither of us sink into the bed. It is incredibly supportive and we are sorry we didn't replace our old worn out mattress sooner. We bought this be on sale for $399 during the Sam's club event. Because of the deal and the reviews, we also bought a Queen size to replace on of our guest bedroom's mattress. This sleeps just as comfortably. We have tried both. TWO fine quality superb mattress for under $800?! Unheard of!! Don't think twice about this mattress. You will not regret it!

Bought this last week, lets see how this one works out. Everything good so far, the actual box comes with wheels so moving it to the bed is really easy. The install is pretty straight forward. Open box, Unroll on bed and then remove plastic. If using knife to cut things be really careful, would recommend ripping plastic with hands. Will post an update in 12 months about the comfort of the Mattress.

My husband and I were shopping for a new bed. After several stops and finding prices to be so high at other stores, we stopped in at Sam's and on an impulse went to check out their beds. My husband immediately loved the supported feel of this bed. I was used to our Sealy Posturepedic Pillow Top that we'd had for 12 years. The price of this bed was too good to pass up. I figured at worst, it would be a guest bed! Well fast forward a month and we've both had the best sleep we've had in years. The support on this bed is awesome. We are both in our mid 40's and we've started to have small aches and pains - NOT with this bed! It is not too firm and not too soft. Our Sealy mattress cost us well over 1200.00 12 years ago! Set up was a breeze. We opened it at 6:00 am and slept on it that night at 10:30pm and it was fully expanded. No smell, no issues!

I’ve had this for two weeks and I wish I ordered it sooner, I’m finally sleeping and feeling rested for the first time in 3 years. I bought a more expensive mattress 3 years ago and it was an expensive mistake. I would recommend this mattress to everyone. And it was delivered to my home.

I was very indecisive on getting this mattress and I took a leap of faith. I can say it was well worth it and one of the best decisions I made. I originally planned on buying it for my teenage daughter, and I wanted to try it out first. So this mattress was comfortable, soft foam, & great quality. Its a bit on the firm side, but I am used to a Foam mattress and have had one for years. So I am okay with these type of mattress. the shipping arrived on time and it came in a compressed plastic wrap. I did allow roughly 20-30 minutes before I tried to sit on it. I allowed about 2 hours before actually laying on it to sleep.