We are used to the regular old school matress which we purchased in a firm traditional but after a few months we were back at square one. My husband was gerrinf back aches. Now with this one, hes getting good sleep. We did leave it out for 3 days so the mattress could rise. This matress is warm not hot like the traditional eurotop.

In store, presale ,the mattress was in a wheeled box with a handle for easy handling. I ordered on line and it was to be delivered i 3 weeks. the next week it was delivered in a non wheeled box. I flipped the box end to end like a workout video of a body builder flipping tractor tires up a stairs to my bedroom. No instructions on or in the box of how to unpack it, care for it or the warranty. We pulled it out of the box and carefully cut the plastic bag and it inflated... fully after 4 hours. No care instructions in the box. Sams referred me to Serta. Serta said Sams has the instructions. Sams sent me back to Serta. Serta said Elite Comfort Solutions ( the subcontractor that makes and ships the mattress) may be able to email me care instructions and warranty. No response from them. The mattress is firm and after a week developed swales on each side we sleep on.

Before I purchased this mattress, I did an extensive online search comparing products and their reviews from Wayfair, Macy's, Ashley, etc and made my decision based on other reviews. So I most say, I am so happy I went with this mattress because my girls and I love it. They have a Queen size and I bought the exact mattress in a King size a month ago. I have never slept better as I am a side sleeper, who suffers from back pains. Amazing comfort at such an affordable price!

Was cautious about buying online. I read the reviews and took a chance. I did have concerns about if i needed to return it which a customer service rep answered. It arrived on time and my only regret is not getting the kg size. Love it! Extremely pleased.

We were looking for a mattress and did a lot of research and used CR. This was one of the top 25 in CR. Ordered online (queen). Mattress was shipped out same day. It arrived two days later. Was in a large box that weighed 70+ lbs. I noticed the box had a sticker on it that stated "serta e-commerce queen"? and no packing list on box or inside.....so before I decided to remove from shrink wrap I called the 1-800# for Sams/Serta. No one really new if this was the mattress I ordered so Sam's re-ordered another one and had this one picked up from my doorstep next day. All went well with second order. 2nd mattress arrived in a couple of days but this one also had queen e-commerce sticker on it along with no packing slip. I decided to open this one up and see what happened. It "inflated quickly and reached 12 inches within an hour. No chemical smell either. We woke up next morning without lower back pain. Been great ever since. We don't wake up hot either but we also keep our bedroom at 65-67 degrees! Would highly recommend this mattress for those with lower back issues. The mattress is not rock hard but not soft either. If you are looking for a plush soft mattress this is not a good choice. You can't go wrong either with Sam's customer service. They were awesome! Only negative/suggestion is Sams/Serta get the "e-commerce queen" thing figured out or make sure there is a packing slip attached to box or inside....... so they can eliminate unnecessary shipping/return costs to a minimum.

I purchased this mattress solely because of the rating it received from consumer reports (and the reasonable price). It is advertised as a 12” mattress, but mine is barely 10” after two weeks. I’m a side sleeper and it was way too firm for me, so I purchased a 3” memory foam topper. So far, after only two nights, It is much better, but I will reserve final evaluation for a month or so.

Have purchased memory foam mattresses in the past with satisfaction; however, they took at least eight hours or more to expand and there was a smell initially. With this mattress it expanded within five minutes tops and was ready to go. Sleeps really comfortably. My husband and I are both very pleased with this purchase and the price was just fantastic. We are both 60+ Years old if that helps you make any decisions

I have this matress on a zinus memory foam box spring (so it is well supported), but if you put your pillow near the edge at the head of the bed your head and shoulders become lower than the rest of your body. Otherwise I would give this matress 5 stars...i no longer wake up in pain no matter what position i sleep. The matress is really comfortable.

I bought this mattress about a month ago. Ordering, shipment, packaging was all as expected. There was no smell from mine as others referred to noticing. I had to do something to better my sleep as I woke up achy every morning. On the Serta, I wake up everyday now without hitting snooze, feel refreshed and no part of my body hurts at all. It's a magical combination of support & softness. The cooling effect isn't too much, even on colder nights. I could not be happier with this purchase! My only regret is not buying sooner!! I have recommended this to all my loved one's & already, my brother & his wife have purchased the same and can't wait for the delivery!

Bought this for our son's room/guest room. The bed had an older mattress and he has lived away at college since 2014. After graduating college in May he was home for the summer and realized how bad the old mattress was. We bought this and put on the bed for his Christmas visit. He loved it.