VERY SATISFIED CUSTOMERS HERE!!! We recently bought an RV and the mattress that came with it was hard as a rock, and so uncomfortable. After researching mattresses we decided on this one, and we couldn't be happier. My wife used to wake me up with all the tossing and turning all night like she's in a kickboxing match, but now I don't feel a thing. If I could give it 10 stars I would.

I purchased this mattress solely because of the rating it received from consumer reports (and the reasonable price). It is advertised as a 12” mattress, but mine is barely 10” after two weeks. I’m a side sleeper and it was way too firm for me, so I purchased a 3” memory foam topper. So far, after only two nights, It is much better, but I will reserve final evaluation for a month or so.

We were looking for a mattress and did a lot of research and used CR. This was one of the top 25 in CR. Ordered online (queen). Mattress was shipped out same day. It arrived two days later. Was in a large box that weighed 70+ lbs. I noticed the box had a sticker on it that stated "serta e-commerce queen"? and no packing list on box or inside.....so before I decided to remove from shrink wrap I called the 1-800# for Sams/Serta. No one really new if this was the mattress I ordered so Sam's re-ordered another one and had this one picked up from my doorstep next day. All went well with second order. 2nd mattress arrived in a couple of days but this one also had queen e-commerce sticker on it along with no packing slip. I decided to open this one up and see what happened. It "inflated quickly and reached 12 inches within an hour. No chemical smell either. We woke up next morning without lower back pain. Been great ever since. We don't wake up hot either but we also keep our bedroom at 65-67 degrees! Would highly recommend this mattress for those with lower back issues. The mattress is not rock hard but not soft either. If you are looking for a plush soft mattress this is not a good choice. You can't go wrong either with Sam's customer service. They were awesome! Only negative/suggestion is Sams/Serta get the "e-commerce queen" thing figured out or make sure there is a packing slip attached to box or inside....... so they can eliminate unnecessary shipping/return costs to a minimum.

I’ve had this for two weeks and I wish I ordered it sooner, I’m finally sleeping and feeling rested for the first time in 3 years. I bought a more expensive mattress 3 years ago and it was an expensive mistake. I would recommend this mattress to everyone. And it was delivered to my home.

I've had it about 2 weeks. I was skeptical of it not being a REAL mattress, coming in a box. It fluffed up quickly and it was ready to sleep on by the time my sheets came out of the dryer. It's very firm but the memory foam gives and hugs you. My back hasn't hurt, my hips haven't hurt and my shoulder hasn't bothered me at all. Absolutely thrilled with my purchase.

I like a firm mattress but also comfortable. This one has been good thus far. I have some issues with my shoulder and hips. My arm has a tendency to go numb during sleep. Since I have had this mattress I have noticed that I do not have to prop myself up to get my shoulder off mattress. I am not sure if it is a back related or shoulder related issue but I haven't had the problems since I have been sleeping on this mattress. I would say "thumbs up!"

I'm not sure if it takes time to soften up, but so far, the lack of cushion has been a challenge for my husband and I. We've only had it about a month, so it may need more time, but we also may need to purchase a pillow top cover to give it some cushion. Probably not a good purchase for a side-sleeper.

Sleeping much better! Have had a tempurpedic and it was too hard. went to regular firm mattress and slept better but still woke up every morning hurting (have back issues). I sleep much better and don't hurt every morning! (I'm a back and side sleeper.)

I replaced a old spring mattress with this Memory foam one. I have been watching the development of the foam mattress for a while. I was always worried about the heat and the mattress being too soft. This mattress has multiple layers to keep it cool and is firm. I have found that I do not wake up in the night or toss and turn as much. It gives great support for your back while contouring to your body on your side. I would definitely recommend this mattress.

Loved my full size mattress so I bought the same one in queen size. This queen is much softer and there is less side support than the full size mattress. It still supports well, it just isn't as firm. Also, it took 34 days and a call to the Serta Pro team to be delivered. Honestly think they forgot my order...