We're sorry you're having this experience. Your refil should work just as awesome as your original bottle of Dawn Powerwash. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. You may need to prime the sprayer. Prior to the first use, the bottle may need 3-5 full trigger pulls to begin spraying. While squeezing the trigger, squeeze the body of the bottle. This should force out any trapped air so it will spray as intended. Please give us a call at (800) 725-3296, so we can help you further with this or answer any questions.

We're sorry to hear that you feel this way about the scent, since we put a lot of thought into creating features that we think you'll enjoy. However, we certainly understand that preferences can vary, and we'll make sure that your feedback is shared with our team. We do have other Powerwash scents available, and we hope that you'll give another version a try. Please know that you're always welcome to give us a call at (800) 725-3296 if you'd like any further assistance.

We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle.Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

We appreciate you bringing this to our attention. With our products undergoing continuous quality checks, this isn't something we'd expect to slip through our fingers. So we can help you get back on track with your dish care needs, please call us at (800) 725-3296.

While we're sorry to hear that our Platinum Powerwash Fresh scent isn't your favorite, we're certain that we've got something in our lineup that you'll love. We understand that scents are personal preference, we we've worked to offer a variety of fragrances so that you can have the perfect Powerwash experience. If Fresh isn't your thing, we also have Citrus and Apple, or if you're looking for something free of strong perfumes you can try our Platinum Powerwash Free & Clear; it has a light, pear scent that we think you'd enjoy. We'd be happy to help you find your new fave, so please give us a call at (800) 725-3296.