Hi Maria, we're disappointed to hear this! Your satisfaction means a lot and we'd like to learn more about your feedback to help further. When you get a chance, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you!

Hey Hopie, we're bummed to hear this! All of our training pants go through extensive evaluations to ensure they are arriving to you in pristine condition, and what you're describing is not something we'd expect to hear. We'd like to learn more about this and help, so when you get a chance, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We look forward to helping, thanks!