Hey Hopie, we're bummed to hear this! All of our training pants go through extensive evaluations to ensure they are arriving to you in pristine condition, and what you're describing is not something we'd expect to hear. We'd like to learn more about this and help, so when you get a chance, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We look forward to helping, thanks!

Oh no! We know how frustrating leaks can be for both parent and BIG KID® so we're disappointed to hear that this occurred. Your satisfaction means and lot and we'd love to learn more and help find a solution for you and your child. Please give us a call at 1-888-778-5587 (Monday–Friday from 8am-5pm CT). We look forward to chatting!