The item received is definitely what you ordered, but thank you for the review, we would like to know more about what you are referring to. As the manufacturer, we are responsible for the page listing as well as shipping from our warehouse. We take great pride in everything from the designing of the product, to the manufacturing of the product, all quality testing and ultimately the member experience. If you choose, please reach out to samsclub@abbysonliving.com so we can better understand this review. This is a great product and beautiful in person!

Thank you for your review. -The Abbyson Team

Hi Elsie, we are sorry to hear that the recliner is not working out. We would love to hear additional feedback so that we can better improve our furniture in the future. Please contact our Customer Experience Team to further assist with any issues at samsclub@abbysonliving.com - The Abbyson Team

That should not be happening, and we apologize for this! Please reach out to our Customer Experience Team so we can help resolve the issue. Feel free to email a video of the issue with your order number to samsclub@abbysonliving.com - The Abbyson Team

We're sorry to hear that the recliner did not work out! We are always interested in feedback so we can improve products in the future. Please contact our Customer Experience team with any issues at samsclub@abbysonliving.com - The Abbyson Team

Thanks for sharing, yes super comfortable! Sounds like you are enjoying!

Hi Adam - We would be happy to help you with that! Please contact us at samclub@abbysonliving.com so we can asssit

Hey Pat, please contact our dedicated customer experience team at (888) 406-0838 so we can assist you with your concerns. - The Abbyson Team