We are delighted to hear you had a positive experience with our products! Your satisfaction is our top priority. Thank you for choosing Abbyson. - The Abbyson Team

That's great to hear! We're so glad you had a good experience and love your new recliner! -The Abbyson Team

This is a really great theater chair and we're so glad you're it! <br />-The Abbyson Team

We are sorry to hear that the recliner is not working out! We do suggest reviewing dimensions of the product to ensure it will fit as expected. If there is anything our Customer Experience Team can do to further assist, feel free to reach out to our team at samsclub@abbysonliving.com - The Abbyson Team

Hi Corey! We appreciate the feedback as this allows us to improve products in the future. The seating is firm, but it will soften with use. What you will find is that the seating will retain its supportive structure over time. Please contact our Customer Experience Team to further assist with any issues at samsclub&#64;abbysonliving.com - The Abbyson Team

Thank you for sharing your feedback! The USB port is a great feature of the recliner! Enjoy the new recliner! - The Abbyson Team

Hi Jeanie! We appreciate the time spent to review the Lexington Recliner. Enjoy your new recliner! - The Abbyson Team

This is very unusual, and something our Customer Experience Team can troubleshoot and address. Please always contact Customer Experience with any issues at samsclub&#64;abbysonliving.com - The Abbyson Team