The spa had a leak that was discovered immediately after filled with water after install. I notified the company for repair. I must tell you they don’t get in any hurry trying to help and it’s difficult to reach them as they don’t always answer the phone. It took almost a month for a service technician to come out. They saw a leak and advised they would come back after they ordered parts. A month later they came and completed the repair...or so I thought. After filling the spa with water for the second time, it was still leaking. I notified the service technician and they came out the next week. They’ve since said they are submitting an authorization to the manufacturer for an additional leak on the opposite side of the tub. I’ll be putting the third round of spa chemicals in the tub hopefully soon (assuming the second leak is the final one). I’m so frustrated with this product and their lackadaisical approach to fix a brand new item that obviously wasn’t checked well before leaving the factory!!!!

We purchased this everlasting spa & it was manufacture defective,it leaked in 3 places the Bluetooth was not functioning right, we had a guy come out to check it out and decided that we need to return it, we waited 2 months for the vendor to pick it up and they never contacted us, my husband decided to rent a truck with a trailer and called 4 guys to help us load it up on the trailer,and took it to our local Sam’s club in order for us to get our money back, I have at least 12 emails from sam’s representatives and they approved the return but was pending on the Vendor to arrange for the pick up, they never called me or email me to arrange for the pick up. Almost 9 thousand dollar was stuck at Sam’s. The manager in Surprise was very helpful and kept apologizing to my husband, we got our money back on the credit card after all the hassle and inconvenience and a lot of stress and headache and lots of phone calls. We are not recommending this Spa .

I waited a year to leave a review. I wanted to take the time to be sure everything was going to be ok. When making my decision based on reviews, I decided most happy people are probably not coming back to leave reviews. If that many people are unhappy, how could they possibly be still in business or Sams still selling a miserable product. Anyway, I live in Maine, and we survived -30-degree temperatures and everything. After about 2 months I had one cracked water pressure adjusting valve. I called the number in my instruction book explained what piece I was talking about, and they sent me two parts that it could've been free of charge, and I swapped it out myself. I then called and asked for that same part again just in case it happened in the winter, and they agreed and sent me another, but no problems afterwards. So here it is approaching my one-year mark on August 8th and we just love everything about this hot tub.

Overall I’m very pleased/impressed with the product! It works great and exceeded my expectations. A couple things to note: In regards to the delivery of the tub, I was given a 2 week ish window for when it could be delivered. Like most people who would read this review, I didn’t have 2 weeks of free time laying around waiting for it to be randomly delivered during that timeframe. So, I contacted the shipping company to try and plan for the delivery of it. After continually bugging them and continuing to inquire about when it could be, last shipped location/dates/times etc, I was able to narrow it down to a 3 day window. Although the tub was shipped late, almost by a month, I was happy and less stressed that I had a more specific timeframe as to when it would be delivered. Also, I was going to be installing a concrete patio for it. Therefore I got the tub and it sat in my garage for several months until the concrete slab was ready. I was kind of nervous based on reading others reviews on how to move this thing, however a buddy and I were able to move this thing on our own. I bought 4 small moving/furniture roller dollies (a couple small 2x4’s screwed together on wheels). If you take all the sides off, you have a good grip in lifting the tub up for a few seconds. My buddy would lift for a few seconds while I quickly slid a dollie under it and we did this to all 4 slides. Had absolutely no problems and it was just the two of us moving it, and we’re not crazy built or anything. By no means is this thing light but both him and I switched off and were able to lift this thing a few inches off the ground long enough to toss the dollies under it and it rolled perfectly. My detached garage is about 200 ft from where the tub was going and I would be moving this thing from a concrete slab garage floor over gravel and then back onto concrete. Literally just put a couple large pieces of plywood over the gravel and slowly pushed it up and onto the patio slab with no issues. In the tub itself I wish they would’ve put speakers on all 4 sides, but it’s nice that it has Bluetooth for music. One of the headrests wasn’t seating properly so I contacted customer service and within a week I had a new one sent out to me free of charge. Their customer service is great and is very attentive/receptive to my questions. Overall very pleased with this product and it’s absolutely great for the price. So far I have no complaints and no big issues have come up. I would recommend this product to others!

I have had the spa for over a year now and had a couple of problems after 3 months of owning the spa. I have called to get warranty work done, they had me take pictures, send an email of what the problem was, and it was a bit of a hassle but I did it anyway. I finally had a person call me to schedule repairs after 6 months of calling multiple times and said he didn't know how to fix it and he would be back in a week. Guess what I never saw or heard from him again. Called Strong Spa to see when the guy planned to come back as it had been about 3 or 4 months. I was given a free filter for my troubles lol, and was told they would send someone out. Here we are a year of owning the spa and still no word from anyone after multiple calls again. I have called and left messages before winter hit and never heard anything. Now summer is here and still no word, now my warranty is expired. guess they never had a warranty to begin with. If you are thinking about a spa don't go this route it's not worth it. Not sure what to do at this point. thought about calling my credit card company to see if I can take repercussions on that end. hope this was a fluke but highly doubt it.

So first I want to say that I was worried about purchasing the product based on some negative reviews that I read. Some people would claim the tub leaked or was full of issues.... But I’m happy to say that was not the case for me. Purchased the tub on sale, which was great. The shipping does take about 3 weeks longer than Sam’s Club estimated but that is only because the tubs are manufactured after the order is placed. The tub is shipped via third party carrier and I received about one days notice before the tub arrived. They were kind enough to take it to the top of my driveway. Once placed and installed, I couldn’t be happier with the product. Set up is simple, using a licensed electrician. No leaks or other defects were found. Already enjoying it for the summer!

Really love this spa it’s exactly what I expected.

High quality. Very nice. No regrets. Got it on sale for $5999,00

I purchased the spa not to long ago and my wife and I are very happy so far. We've also had friends in it and also loved it as well . So far So good

Our contractor worked 3-4hrs trying to install hot tub. It kept blowing fuses & is leaking. It took the technician 2wks to contact us & will take another 2wks to make visit.