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Customer reviews for Everlast Spas Grand Estate 6-7 Person 90-Jet Acrylic Spa, Choose Type for
Everlast Spas Grand Estate 6-7 Person 90-Jet Acrylic Spa, Choose Type
3.6 out of 5 stars
stars51 ratings40 reviews
  1. 5 stars55% (28)
  2. 4 stars6% (3)
  3. 3 stars10% (5)
  4. 2 stars0% (0)
  5. 1 star29% (15)

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Showing 11-20 of 40 reviews
Jul 9, 2025
John Long Island
1 out of 5 stars review

Does not last for the money

Horrible purchase, had the Spa for 4 years, First one had to be sent back for leaks, second one has been repaired multiple times, now a new leak and needs 2 new pumps. Warranty over, Everlast Spa's is no help. Customer service say's there is nothing they can do and won't even send the part and I will pay for the labor. Their service rep wants $2450.00 to repair it. I will never buy from this company again, and I suggest you don't either.

Helpful?6MTKBC4DGIWW13590871424
Mar 26, 2018
ScottyB
5 out of 5 stars review

Verified Purchase

Very nice hot tub

High quality. Very nice. No regrets. Got it on sale for $5999,00

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Scott, We are happy to hear how much you are enjoying your spa and know it will provide you and your family with years of further enjoyment -

Sep 3, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Midnight canyon I like this color

Really love this spa it’s exactly what I expected.

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Thank you so much for the positive review! We hope you're still loving your spa. Have a fantastic day!

Nov 1, 2018
buzz
5 out of 5 stars review

Verified Purchase

VERY HAPPY

I purchased the spa not to long ago and my wife and I are very happy so far. We've also had friends in it and also loved it as well . So far So good

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Sorry for the delayed response. Thanks for taking the time to leave a review! We appreciate it and are happy to hear you love your spa. If you ever have any issues please reach out. Have an excellent day!

Jul 9, 2019
Kendra
5 out of 5 stars review

Verified Purchase

Great features!

So glad we held of to buy the best of the best. Love all the jets and lights! Still playing with the Bluetooth system. Seems to shut off periodically but may be because of notifications coming up on the phone. Overall 5 starts for sure.

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Hello Kendra, thanks for leaving a positive review! The pauses are most likely from phone notifications, however if you turn off the sound on notifications, it should not interrupt anymore. We hope this helps and we are very sorry for the late response.

Jul 13, 2019
mickey
5 out of 5 stars review

Verified Purchase

Amazing look and features

I bought this spa a few weeks ago and it looks amazing. The features are very desirable and add to the spa"s appeal. I hope that it lasts for many years to come!!

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Thank you so much for your review and feedback! We're glad you had a positive experience. Sorry for the overdue response.

Aug 1, 2023
Happy Mama
5 out of 5 stars review

One Year in and Still Loving It!!

I waited a year to leave a review. I wanted to take the time to be sure everything was going to be ok. When making my decision based on reviews, I decided most happy people are probably not coming back to leave reviews. If that many people are unhappy, how could they possibly be still in business or Sams still selling a miserable product. Anyway, I live in Maine, and we survived -30-degree temperatures and everything. After about 2 months I had one cracked water pressure adjusting valve. I called the number in my instruction book explained what piece I was talking about, and they sent me two parts that it could've been free of charge, and I swapped it out myself. I then called and asked for that same part again just in case it happened in the winter, and they agreed and sent me another, but no problems afterwards. So here it is approaching my one-year mark on August 8th and we just love everything about this hot tub.

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

We appreciate you taking the time to leave us a review. You're fairly right about reviews. It's really tough to get people to leave them, and the upset customers are more likely to leave one than the happy ones. We're very happy to hear you like you spa though. Thanks again for coming back to leave a review. We hope you have a wonderful day!

Aug 4, 2019
TimS
1 out of 5 stars review

Terrible Workmanship

The spa had a leak that was discovered immediately after filled with water after install. I notified the company for repair. I must tell you they don’t get in any hurry trying to help and it’s difficult to reach them as they don’t always answer the phone. It took almost a month for a service technician to come out. They saw a leak and advised they would come back after they ordered parts. A month later they came and completed the repair...or so I thought. After filling the spa with water for the second time, it was still leaking. I notified the service technician and they came out the next week. They’ve since said they are submitting an authorization to the manufacturer for an additional leak on the opposite side of the tub. I’ll be putting the third round of spa chemicals in the tub hopefully soon (assuming the second leak is the final one). I’m so frustrated with this product and their lackadaisical approach to fix a brand new item that obviously wasn’t checked well before leaving the factory!!!!

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Apologies for just now catching your review and the issues you encountered with us. At this point we hope your issues have been addressed and solved, but if not, please call 800-787-6649, email support@Strong9.com, or submit a form on www.StrongSpaSupport.com.

Feb 7, 2024
Chip
3 out of 5 stars review

You get what you pay for

Two years in and there have been a lot of problems. Speakers broke 6 months in and were replaced then broke again 6 months later. We found metal parts in the bottom of it several times. The valve broke to one of the shoulder jet spots so now we have to listen to it spray while in it. The headrests are all deteriorating and cost $300 for new ones. Sometimes the controls just turn on the jets when they aren't supposed to. We will definitely be leaving this when we move next time and buying the name brand for the next house. There is a reason it's half the price of a nice one.

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Hi Chip. We're sorry about the issues you incurred. Have you called our team for warranty work? This spa has a warranty and some of the issues described are covered.

Jan 4, 2018
Pjackson
5 out of 5 stars review

Awesome Hot Tub

Had an older hotspings that finally died. Went out looking to replace but the cost was shocking for what they get these days for hot tubs. Found this on sale online for $5999. I couldn't be happier. Excellent quality and great support. Had a wiring issue on my end and the help desk was great in assisting me. All the jets and lights work perfectly. Is big and took 8 guys and a skid loader to get it moved into position. When they say curbside delivery, that's what they mean. Shipping company barely had it out of the road. Wouldn't accept extra to move it closer.

Helpful?6MTKBC4DGIWW13590871424
reply from Everlast

Sorry for the delayed response. Thanks for taking the time to leave a review! We appreciate it and are happy to hear you love your spa. Sorry about the shipping company not moving the hot tub to where you wanted it. If you ever have any issues please reach out. Have an excellent day!