Hey there. Thank you for taking your time in leaving us a review regarding your 26 cu. ft. Bottom Freezer Refrigerator. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony

We appreciate your taking the time to review your 26 cu. Ft. Bottom Freezer Refrigerator. We understand the importance of having a good working refrigerator for your everyday needs, and we will be more than happy to look into this for you. You can easily contact us for your questions by sending us a private message on Facebook or Twitter using @LGUSSupport or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony

We hate to hear this and thank you for your feedback.^Sandy

Hey there. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Now we know that once you have family members coming over for a BBQ, you'll be well enough prepared for the leftovers with the space in your LG refrigerator. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000.. ~Anthony

Thank you so much for sharing your concern regarding the LG Bottom Freezer Refrigerator! We apologize that your attempt to receive satisfactory service was not met. We would be pleased to further investigate your issue in order to rectify it. Please reach out to our LG Social Media Support team on Facebook or Twitter by private or direct message using the handle @LGUSSupport and include the model and serial numbers of your fridge. We can get to the bottom of this with you! ~Rita

We hate to hear this and looking at your case we see this was approved in our returns department.^Sandy

Hi there! Thank you for the generous feedback! It makes us feel over the moon when we find that you received satisfactory service. We consider customer experience and satisfaction to be our top priorities! ~Rita