Hi, thanks for pointing out all of the great features that make refrigerator model LRDCS2603S work for you! Enjoy the spacious 26 cubic feet of storage this fridge has to offer! We're here to assist you should you ever need support! Contact us via chat or phone support: https://www.lg.com/us/support/contact. ^Chris

We want you to know that we continuously work to improve the quality of our products that drive customer satisfaction. Your feedback for your LG Bottom Freezer Refrigerator is especially important to us, and your concerns will not go unnoticed. We would love for you to reach out to our LG Social Support team via private or direct message on Facebook or Twitter, using the handle @LGUSSupport, and provide the model and serial numbers of your unit, and we will further review your issue. We do apologize for any inconvenience this has caused you. ~Rita

Thank you so much for sharing your concern regarding the LG Bottom Freezer Refrigerator! We apologize that your attempt to receive satisfactory service was not met. We would be pleased to further investigate your issue in order to rectify it. Please reach out to our LG Social Media Support team on Facebook or Twitter by private or direct message using the handle @LGUSSupport and include the model and serial numbers of your fridge. We can get to the bottom of this with you! ~Rita

We hate to hear this and after reviewing your case we see this has been approved in our returns department.^Sandy

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy