Hi there. We understand you're experiencing a cooling issue in your refrigerator and would like to take this opportunity to have a closer look! Please send us a private message on social media (@LGUSSupport) with your refrigerator info. (model and serial numbers) as well as your phone number. We'd be happy to discuss your warranty and all possible repair options! ^Chris

We want you to know that we continuously work to improve the quality of our products that drive customer satisfaction. Your feedback for your LG Bottom Freezer Refrigerator is especially important to us, and your concerns will not go unnoticed. We would love for you to reach out to our LG Social Support team via private or direct message on Facebook or Twitter, using the handle @LGUSSupport, and provide the model and serial numbers of your unit, and we will further review your issue. We do apologize for any inconvenience this has caused you. ~Rita

Hey there, fridge-friend! We all know that a broken fridge is not cool - literally! So we're here to help you out with any issues that you might have. Just slide into our PMs on social media with the handle @LGUSSupport, and share your fridge's serial/model number along with your phone number. We'll be waiting eagerly to assist you in getting your fridge back to chillin' like a villain. Can't wait to hear from you! Yours in fridge-friendship, Tanisha.

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Hey there. Thank you for your time in leaving us a review in regards to the refrigerator you received. We will surely pass on your feedback to the rest of our team. ^Anthony

We hate to hear this and after reviewing your case we see this has been approved in our returns department.^Sandy