Customer reviews for LG 26 cu. ft. Bottom Freezer Refrigerator forMember photos
So far so good
I have had reservations about the freezer being on the bottom, but decided to try it. I was disappointed that it didn’t have water dispenser, but since we drink mostly bottled water I thought I’d try this one. I really don’t miss the water and I am pleased so far.
Performance Fine - Appearance, Not So Much
The product itself works just fine. The stainless steel is the worst material ever! Never looks clean. I am constantly cleaning it and you always see all the streaks no matter what method or stainless steel cleaning product I have used and I have tried many different ones! If you ever do get it looking clean, DON'T touch it! You cannot spot clean. Spend the extra money and get a KitchenAid!
Hey there. We appreciate you bringing this to our attention and for leaving us a review. We want to ensure that you are getting a good experience with your unit and get concerned heard over in our team. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help you with your concerns. ~Anthony
DO NOT PURCHASE MAJOR APPLIANCES AT SAM’S
The water valve broke so had to call a plumber to repair. That was done within 24 hours. My refrigerator now sits in the box in the garage with no date of installation in sight. It’s been there for a week while my car now sits in the driveway. Sam’s club customer service claims they are at the mercy of RXO to install it. I purchased 6 major appliances and feel things could have been handled much, much better. I’ve called many times, no one returns calls with an update. My experience has been horrible and I DO NOT RECOMMEND purchasing major appliances through Sam’s.
Hi, Julie. Thank you for sharing your experience with us. We understand that you're facing delays with the installation of your LG Refrigerator (LRDCS2603S) model. We strive to provide high-quality products and excellent services to ensure a smooth experience.<br /><br />We recommend following up with the RXO installation service to ensure that your refrigerator is scheduled for installation as soon as possible. In the meantime, you may also want to check for any updates on the installation status through your Sam’s Club customer service at 888-746-7726.<br /><br />If you'd like further assistance or have any questions, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We understand your situation and are here to support you throughout this process. ^Juvy
So far so good!
[This review was collected as part of a promotion.] My old fridge was still working, but after 21 years, I figured it was time to replace. Also, it was a top-freezer, so with bad back problems, twisting and bending to get to refrigerated items was difficult. So this new fridge is perfect for that. However, I take one point off because you can't put a milk jug or anything of that height on one of the shelves, they aren't tall enough. I had throw out my Britta pitcher because it wouldn't fit, and buy the smaller slim design style and use coveted door space. You're stuck with whatever room there is on the door, and that space fills up quickly. But I can adjust. However, I love that I can see and reach everything so easily. The freezer holds more than I thought it would, and is more organized than my old top freezer. I have to say though that I am crossing my fingers. I've heard horror stories about the compressors, but am hoping that they are limited to the models included in the past class action lawsuit. And I've read of other problems in these reviews, I'm hoping this one is as good as my old Maytag which ran without a hiccup for 2 years.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Condenser problems
Refrigerator worked great for 3 years until the condenser went up and I lost all the food in my fridge & freezer. They did come out pretty quickly to fix it at no cost to me. But I feel like for all the money you spend it should last more than 3 years.
Hey there Tracy! We appreciate you sharing your experience with us about getting your LG refrigerator serviced. Our goal is always to provide you with top-quality products that are built to last for many years, and your feedback helps us to improve and reach that goal. If you ever need help with your fridge in the future, our doors are always open for you! *Josh
Icemaker makes cubes taste like chemical/plastic
[This review was collected as part of a promotion.] For the first 2 weeks the ice tasted like chemicals & plastic. We decided it might be the filter so we put in a new filter with the same results. Now it makes no ice at all but instead shoots water out of a plastic port in the back instead of filling the tray. The only good news is that we longer have bad tasting ice. Bought this a month and a half ago.
Hey there Cory! We want to ensure you're enjoying the best-tasting ice and experience with your LG fridge. One quick tip would be to check your water line for any increases in pressure or disruptions. For more information on why your fridge might not be dispensing water, you can refer to this guide: https://shorturl.at/j0bFh. Additionally, this article explains how to eliminate any plastic-like taste from your ice and water: https://shorturl.at/jj1dr. If you have any future questions for us, feel free to reach out to us on social media @LGUSSupport. We're here to provide you with the reassurance you deserve! ~ Ryan
Had issue right at 3 yrs
[This review was collected as part of a promotion.] I bought the LG refrigerator with a bottom freezer. We like the space it gives. However the compressor went out at 3 yrs old. Luckily the compressor was underer warranty. It is fixed now and good to go
This unit is less than two years old and this is the SECOND time i have lost food. The freezer just stops working. It is like it gets stuck in defrost mode or something. Also if you open the door to get something out and the door closes behind you the door will not open again for a little while. the suction holding the door closed is so strong you can move the entire refrigerator out pulling on the door trying to get it open.
Hi, there. We're truly sorry to hear about the recurring issues you've been experiencing with your LG refrigerator, specifically the freezer not working and the door suction problem. We can understand how frustrating and inconvenient this must be for you, especially considering that the unit is less than two years old. Regarding the freezer malfunction, it sounds like there might be an issue with the defrost system or a possible component failure. As for the door suction problem, the door gaskets or the door closure mechanism might be causing the excessive suction, making it difficult to open the door. To resolve these issues, we recommend the following steps: - Defrost the Refrigerator: If the freezer is stuck in defrost mode, try unplugging the refrigerator for a few hours to allow it to defrost completely. Then, plug it back in and monitor if the issue persists. - Check Door Gaskets: Inspect the door gaskets (the rubber seals around the door) for any signs of wear, tears, or damage. Dirty or damaged gaskets can affect the door's ability to seal properly. - Check Door Closure Mechanism: Ensure that the door hinges and closure mechanism are functioning correctly. If there's an issue with the mechanism, it can cause excessive suction when closing the door. - Contact LG Customer Support: As the unit is still under warranty, we recommend reaching out to LG customer support at @LGUSSupport on Facebook or Twitter. Provide them with the model and serial number of your refrigerator and a detailed description of the problems you are facing. They will assist you with troubleshooting and arrange for a repair or replacement, if necessary, to resolve the issues. We understand the importance of having a reliable refrigerator, and we apologize for any inconvenience you've experienced. Your satisfaction is our top priority, and we want to ensure that these issues are resolved promptly. Thank you for bringing this to our attention, and we appreciate your understanding as we work to rectify the situation and restore your trust in our products. ^Danee
Nice Fridge
Just took delivery of my new Fridge LG Model LRDCS2603S today. Appears it is going to be a great product. Top cooled quickly as did the Freezer. The problem i have is the arm on the ice maker hangs down to far which prevents you from removing the ice tray or sliding the upper compartment all the way out.
The refrigerator works fine
[This review was collected as part of a promotion.] The geek squad is a very very professional team I put a 10 for the team but the subcontractors you guys sent me two days after he was very unprofessional guy my wife don’t know inglés and he don’t want to talk to me over the phone till I call he’s despaches personal if I was here I kick him out of my house he fix the problem but very unprofessional I think you guys should be more careful when you guys get subcontractors.. Thanks to the geek squad