We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Thank you so much for sharing your concern regarding the LG Bottom Freezer Refrigerator! We apologize that your attempt to receive satisfactory service was not met. We would be pleased to further investigate your issue in order to rectify it. Please reach out to our LG Social Media Support team on Facebook or Twitter by private or direct message using the handle @LGUSSupport and include the model and serial numbers of your fridge. We can get to the bottom of this with you! ~Rita

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

We hate to hear this and thank you for your feedback.^Sandy