Hi, there. Thank you for taking the time to share your experience regarding the purchase and delivery process of your LG Refrigerator (LRDCS2603S) model. We understand your concern about the difficulties you faced with the ordering, delivery, and disposal processes. Our goal is to provide excellent service and ensure customers feel informed and supported during their buying journey. <br /><br />For a smoother experience next time, measure your space before purchasing appliances to ensure there&#39;s enough room for the unit and its door. For added convenience, we recommend working with a retailer that manages delivery and installation.<br /><br />While we can&#39;t resolve retailer issues, we&#39;re here to assist with any concerns about your LG refrigerator. For questions or issues, reach out via private message on social media &#64;LGUSSupport, and our team will gladly help. ^Juvy

Hello. Thank you for sharing your experience with your LG Refrigerator. We appreciate you letting us know that the unit performed well for about a year and a half before it stopped cooling. Your feedback gives us helpful insight into how your specific LG model is operating, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooling‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG Refrigerator cooling issues: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 ^James

Thank you for sharing this with us, Rebecca. We understand the importance of having your LG refrigerator in prime condition, as it should be the perfect partner for keeping your food and drinks chilly. We have this helpful guide that'll provide you with tips and tricks here: https://shorturl.at/Hl6qV. Our support team has been notified about what's happening, and they should reach out to you soon to help you further. ^Joslyn

Hi there. Thank you for reaching us. I'm so glad to hear that you loved your LG refrigerator so much that you purchased another one for your new home! It's great to know that you appreciated the space and features of the first one, and that's why you wanted to get the same model again. I also want to commend you on taking the initiative to replace the water solenoid intake yourself! That's impressive and resourceful. I'm glad that YouTube was able to guide you through the process, and I'm thrilled to hear that it's working great now. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi. We realize the experience with your Bottom Freezer refrigerator falls short of our standards and are happy to hear of the update regarding the approval. Should you need further assistance, our team is available on social media at the handle @LGUSSupport. Don't hesitate to reach out by sending us a private message with your phone number and refrigerator information (model and serial numbers). We're here to help! ^Chris

Hey there. We appreciate you bringing this to our attention and for leaving us a review. We want to ensure that you are getting a good experience with your unit and get concerned heard over in our team. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help you with your concerns. ~Anthony

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki