Hey Bob. Thank you for sharing your feedback! We're happy to hear the fridge worked well and looked great for the past two and a half years. We understand how inconvenient it is to be without a fridge, especially when it's still under warranty. We'd like to look into your account and help you get support quickly. Please contact us via private message on social media @LGUSSupport with your contact details. We look forward to assisting you and finding a quick solution. ^David

We hate to hear this and looking at your case we see this was approved in our returns department.^Sandy

We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki