Customer reviews for LG 26 cu. ft. Bottom Freezer Refrigerator forMember photos
Suspect Compressor Reliability
At 4 years, 3 months, unit diagnosed with bad compressor. Never had a refrigerator fail or replaced in less than 10 years. Reportedly compressor failure is common for this model within first 5 years. Didn’t trust reliability of a replacement compressor, so I opted to buy another brand bottom freezer refrigerator. Expensive lesson.
Hey there. It's certainly notable when an appliance's performance doesn't align with expectations for extended reliability. When a refrigerator requires attention sooner than anticipated, it naturally prompts a re-evaluation of long-term dependability, especially when you've experienced much longer lifespans with previous units. Send us a private message on social media @LGUSSupport so that we can connect on the matter of your compressor so that we can explore what options are avaible to assist you. We're always here to help. ^ Diego
Good for the size but plastic shelf cracks
We bought this fridge in 2020 but the pull out tray in the freezer keeps cracking and pieces fall off making it not push back easily so the freezer door doesn’t close all the way but enough for the alarm to not go off. Trying to figure out how to get a new pull out shelf for the freezer.
We are sorry to see that your LG Refrigerator's pull-out tray keeps cracking. Thank you for bringing this to our attention. Your review matters to us, and we genuinely value your input. It does not go unnoticed. We would like you to know that we will do everything in our power to find a new pull-out shelf for you. Please private message our LG Social Media Support team on Facebook or Twitter at @LGUSSupport and include the model and serial numbers of your refrigerator. We are eager to help you! ~Rita
Roomy but not quiet
[This review was collected as part of a promotion.] In this age of noisy machinery I hope in my home not to hear the that, but this bottom fridge lrdcs2603s doesn't accomplish what I had hoped. Invasive noise emitted throughout the kitchen, living room and family room. I'd rather have less features and more quiet myself.
Robert I recommend that we look into repair options for you to address the noise issue but we need to move to a different platform that allows for back and forth messaging. Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thanks. ^Jennifer
Great Unit. Thankful for Warranty.
[This review was collected as part of a promotion.] This is a great unit with plenty of space for all of the necessities; plus it's very energy efficient. The only downside is that the compressor on our unit died two years after purchase - thankfully LG has a warranty program that covered a new compressor.
So far so good!
[This review was collected as part of a promotion.] My old fridge was still working, but after 21 years, I figured it was time to replace. Also, it was a top-freezer, so with bad back problems, twisting and bending to get to refrigerated items was difficult. So this new fridge is perfect for that. However, I take one point off because you can't put a milk jug or anything of that height on one of the shelves, they aren't tall enough. I had throw out my Britta pitcher because it wouldn't fit, and buy the smaller slim design style and use coveted door space. You're stuck with whatever room there is on the door, and that space fills up quickly. But I can adjust. However, I love that I can see and reach everything so easily. The freezer holds more than I thought it would, and is more organized than my old top freezer. I have to say though that I am crossing my fingers. I've heard horror stories about the compressors, but am hoping that they are limited to the models included in the past class action lawsuit. And I've read of other problems in these reviews, I'm hoping this one is as good as my old Maytag which ran without a hiccup for 2 years.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
This unit is less than two years old and this is the SECOND time i have lost food. The freezer just stops working. It is like it gets stuck in defrost mode or something. Also if you open the door to get something out and the door closes behind you the door will not open again for a little while. the suction holding the door closed is so strong you can move the entire refrigerator out pulling on the door trying to get it open.
Hi, there. We're truly sorry to hear about the recurring issues you've been experiencing with your LG refrigerator, specifically the freezer not working and the door suction problem. We can understand how frustrating and inconvenient this must be for you, especially considering that the unit is less than two years old. Regarding the freezer malfunction, it sounds like there might be an issue with the defrost system or a possible component failure. As for the door suction problem, the door gaskets or the door closure mechanism might be causing the excessive suction, making it difficult to open the door. To resolve these issues, we recommend the following steps: - Defrost the Refrigerator: If the freezer is stuck in defrost mode, try unplugging the refrigerator for a few hours to allow it to defrost completely. Then, plug it back in and monitor if the issue persists. - Check Door Gaskets: Inspect the door gaskets (the rubber seals around the door) for any signs of wear, tears, or damage. Dirty or damaged gaskets can affect the door's ability to seal properly. - Check Door Closure Mechanism: Ensure that the door hinges and closure mechanism are functioning correctly. If there's an issue with the mechanism, it can cause excessive suction when closing the door. - Contact LG Customer Support: As the unit is still under warranty, we recommend reaching out to LG customer support at @LGUSSupport on Facebook or Twitter. Provide them with the model and serial number of your refrigerator and a detailed description of the problems you are facing. They will assist you with troubleshooting and arrange for a repair or replacement, if necessary, to resolve the issues. We understand the importance of having a reliable refrigerator, and we apologize for any inconvenience you've experienced. Your satisfaction is our top priority, and we want to ensure that these issues are resolved promptly. Thank you for bringing this to our attention, and we appreciate your understanding as we work to rectify the situation and restore your trust in our products. ^Danee
Reversible Door (but you have to handle it)
[This review was collected as part of a promotion.] We purchased this in part due to the reversible door. We paid the extra fee for installation. Installer would not reverse door. 45 minutes on the phone with LG customer care and their answer is that we need to find someone to reverse it ourselves (and pay for it ourselves). Why did we pay an installation fee???
Hey there! Thanks for telling us about your LG fridge installation experience. Helping our valued customers achieve their ideal kitchen with the help of our expert installation team is something we always strive for, so your feedback is very helpful! If you need help reversing the door on your LG Bottom Freezer fridge, we recommend following our video guide at http://spr.ly/6425qYiwv for a full walkthrough. We'd also love to look more into your options regarding the installation on social media @LGUSSupport. Please message us with your contact info, and we'll gladly look into this more with you! *Joseph
Disappointed with how quick this broke down
[This review was collected as part of a promotion.] Compressor went out after two years of service. No response from recommended service company. After reading other reviews, not looking like parts are readily available and not having a working refrigerator is not an option with kids in the house.
Hi, we understand your sentiment in your review given how important our refrigerators are to our daily routines! Please allow our social media team the opportunity to help! So that we can look into part availability and help get you replacement parts, please contact us on our Facebook and Twitter pages. Our handle for these platforms is @LGUSSupport. Feel free to send us a direct message on Twitter or a private message on Facebook. We look forward to your message and to helping reach a resolution! ^Chris
Ok for full depth models
[This review was collected as part of a promotion.] I’ve had this model for 2 months now. I like the interior space and ergonomics, and it looks nice overall . Things I don’t like are the freezer ice maker is very noisy and the refrigerator door is difficult to open
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Worked Great, Then Didn't
[This review was collected as part of a promotion.] The fridge worked great for awhile but then stopped working all of a sudden before we'd had it 4 years. We loved it initially, but were very disappointed that it gave out so quickly. I hope they're able to fix whatever the issue was since I've heard it's not an uncommon occurrence. So the initial quality was great (would have been 5 out of 5 stars), but because it lacked longevity, the overall quality and rating are lacking.
Hey there! We appreciate you letting us know about what's happening with your LG refrigerator and want to help get it working so you can continue to enjoy its features. So we can look into this further and better assist you, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your unit, and we'll be ready to help! *Josh