I ordered the AC through Wayfair, and it was making loud noises which I reported to windmill support. They helped me to figure out solutions, but after following some instructions it still made the same noise. They sent me a replacement and now I'm so happy!! No noise at all, I ran it first through the fan in high speed just in case and I have no issues at all.

I am so impressed with this air conditioner! My son needed something small and easy to install in his bedroom window and something attractive looking! It was not only easy to install, it is easy to use and quiet,,,,huge plus! His room is now nice and cool!

Overall this is a fairly nice AC unit for the price point—it looks better in my room and is quieter, than many AC units. However, the temperature gauge—which measures the ambient air temperature in the room—is often incorrect. This is a problem because it means that it thinks the room cooler than it is and won’t turn on. I reached out to Windmill about this issue and they responded acknowledging the issue and basically suggesting I try and mess with the temperature gauge myself, by insulating it, to fix the issue. Not impressed that they are selling an AC unit that they know has this issue.

I purchased the 6k unit and found that the Wi-Fi would not work at all. thought I'd wasted the extra I paid for this unit based on that feature. But I was wrong. a few chats with customer service, and they sent out a new unit at their expense! and showed me a place to take my old one to recycle it. that was helpful. as I had the old one also to get rid of. All good things to say about the new unit, and the customer service!

This AC doesn’t cool below 72 degrees. I’ve been using it for four months and it cannot cool the room properly (and I’m in a small space about 120 square feet with no direct sunlight). I wish I never bought and want to warn everyone else. It was a waste of money I did not have to waste. Now I’m stuck with what basically turns out to be an overpriced fan. The filters are a joke don’t even cover the full space and the panel covers on sides are not as clean looking once installed. It’s awful.

We started off a little rough during shipping and made the air conditioner a little noisy but without hesitation they ask for some pictures and some video of the issues and they sent me out a new one their customer service is superb Thank you very much for taking care of the situation so quick

The customer service is top ace. My AC was malfunctioning and wouldn’t stay on even though it was just in ‘Cool’ mode and I submitted a ticket to get the issue resolved. My guess is this was a known malfunction that could happen, so they ended up replacing my AC on the house. Couldn’t ask for better service. Would recommend to anyone.

I am sooooo glad my friend recommended the Windmill AC unit! I waited 2 years to put one in my living room because I didn't want something ugly in my window that would also block the sun. Enter Windmill. It not only is unobtrusive, actually looks good, the plexiglass lets the light in but the best part is that it is so very quiet! Oh and yes it cools great too! Love it!

The instructions with the AC are clear & easy to understand. The look of the AC is appealing & the angle the air blows out from the top is effective to cool the room. The remote is helpful. I had an issue come up & customer service was prompt & solved my problem. It was easy to install.

So far so good. Installation is as easy as they say. The look is better than I know of any window ac unit - a big thanks for that. Most importantly, it cools great! I do have central AC (live in Louisiana), but use Windmill to offset the heat when cooking in the kitchen. Lately, I leave it on at night and it lessons the strain on the central unit. I give 4 stars because I cannot yet speak of longevity. That fifth star will be if it last a few years.