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Customer reviews for Windmill 12KBTU Window AC with Inverter, Eco Friendly, Easy to Install, 3 Cooling Settings, 3 Fans, Insulating Side Panels, App and Voice Controlled for
Windmill 12KBTU Window AC with Inverter, Eco Friendly, Easy to Install, 3 Cooling Settings, 3 Fans, Insulating Side Panels, App and Voice Controlled
4.8 out of 5 stars
stars1,360 ratings1,359 reviews
  1. 5 stars89% (1,213)
  2. 4 stars7% (91)
  3. 3 stars3% (40)
  4. 2 stars1% (13)
  5. 1 star0% (3)
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Showing 151-160 of 1,359 reviews
Jul 19, 2025
Andrea H.
5 out of 5 stars review

Excellent Service

we have installed three windmill a/c units. they are easy to install, effective, and attractive. one of the windmills did not work properly. Windmill replaced it for a new one very quickly without making me return the old one which was nice (although it did cost me $10 to recycle at the town dump.) very pleased with windmill.

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Jul 11, 2025
Rochelle M.
5 out of 5 stars review

Heatwave savior!

I had an issue with my original purchase and one day the device stopped working on me. It just started blowing hot air during a heat wave. The product was only purchased less than a year and I was very disappointed. Out of all days, it stopped working during a heat wave. Nevertheless, as I reached out to windmill customer support they were able to expedite and resolve the issue immediately. Thank you for resolving my issue and saving me from this summer heat.

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Aug 24, 2025
Ben Z.
5 out of 5 stars review

Best Window AC Ever—Stylish, Quiet, and Powerful!

I couldn’t be happier with my Windmill AC! From the moment it arrived, the setup was unbelievably easy—out of the box and cooling within minutes. The design is sleek and modern, blending right into my home without the clunky look of traditional window units.Performance-wise, it’s outstanding: whisper-quiet, powerful cooling, and the airflow feels cleaner thanks to the built-in air filter. The app control is a game-changer—I can adjust the temperature from anywhere, even before I get home, which makes it super convenient.What really stands out is the attention to detail: the packaging is eco-friendly, the installation kit is foolproof, and the customer service is top-notch. It’s clear Windmill thought about everything to make this experience seamless.If you’re considering an AC upgrade, stop searching—Windmill is worth every penny. It cools beautifully, looks great, and feels smarter than any AC I’ve owned before. Highly recommend!

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Jul 19, 2025
Steven B.
5 out of 5 stars review

amazing.

i bought two 8,000 BTU units for my apt (which is about 650 square feet) and they work so well! i have one in the living room and one in my bedroom, and it is MORE than enough to the point that i only run one at a time. installation was so easy. highly recommended.

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Jun 11, 2025
jimi
3 out of 5 stars review

Pretty

The A/C is quiet and looks great but, it doesnt really get the room cold very well. Not a huge fan of the air up design but its not horrible its just I can turn it on and set it to high at the lowest setting and wont even feel much temperature difference for a few hours even though its the right size btu for my room. I wanted to love it, it was easy to install and to connect to on the app but it just doesn't do the one thing i needed, cool the room at a reasonable speed. I also was pretty disappointed by the filter, its only a few inches big in the center of the intake where as for the price and advertising of it i expected it to cover the entire area and not just a small portion in middle so it doesn't seem like itll do too much.

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Jul 6, 2025
PF
5 out of 5 stars review

Nice AC

I’ve had my eye on Windmill since they first came out. Once it came time to purchase a new AC they were the only one on my list. So far, so good. I’m not disappointed with my purchase & more importantly my cat approves. It’s my first summer with her & I knew I wanted something I could control remotely to ensure she is comfortable while I’m working. Love the companion app & the option to use with Alexza since I have a smart home. Customer service has also been top notch. I don’t typically write reviews but wanted to show support to this New York based company. Partnership with Task Rabbit is also appreciated. Used them to install.

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Aug 28, 2025
Daniel H.
5 out of 5 stars review

Super quiet and excellent customer service

This is a very quiet A/C and I'm surprised that the major manufactures are not producing the same technology. It's so quiet that any little noise will make one wonder. So a couple of days after installing, I noticed a chirping sound and contacted customer service to make certain this is normal. (still was quieter than a traditional unit). It was determined that the sound is not normal and must have suffered shipping damage. Without hesitation I was sent via express delivery, another unit. This is quiet enough that I had to wonder how it could cool, but it does an excellent job of that as well. Our sofa is in front of the A/C and it doesn't bother at all. The air blows up, not out. I love the wifi feature and the app is simple without complicated graphics. This outfit knows how to do it and I am a 100% supporter! I'll be buying more for other rooms in our 1920's Washington DC Co-Op

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Jul 17, 2025
Melissa S.
5 out of 5 stars review

Wonderful company with wonderful products

We ordered our first windmill product about a month ago. Setup was really easy and the design of the AC unit is aesthetic. After a few weeks we had a issue with what we think is the compressor. We immediately reached out to the company and got a quick response. After troubleshooting a few things we realized that the unit had to be replaced. Customer service was top-notch and they really stood by their product. They shipped us a new unit and everything is working perfectly now. Would highly recommend to all.

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Jul 17, 2025
Patricia G.
5 out of 5 stars review

Windmill products and company response

Overall, I have been very happy with Windmill products - very smart invention to include sleek design and the covering of the side fan panels - how smart!!! Unit looks cosmopolitan installed and not messy. Everything fits pretty snuggly for a good look in the home.Thank you!

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Jul 27, 2025
Tricia P.
5 out of 5 stars review

Wow. I’m not sure what is better. The product or the company

The customer service of this company is amazing. Sometimes. You take chances with smaller companies. And I’m so glad I took the chance with them. My room is ice cold and it’s amazingly quiet. I have the whispertech and it makes its promise. Any questions you have. They get back to you right away. Like. Right away. Maybe an hour response time. I love the product. I love the service. You will not regret your purchase. Thank you guys and gals at windmill. Keep it going

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