Sorry to hear this was your experience with our Member's Mark Chicken Fajitas by John Soules Foods. To help us investigate this "otherworldly, rubbery texture" issue please be sure to contact Sam's Clubs Member's Mark Call Center at (888) 301-0332. The call center is open Monday-Friday 8 a.m. to 5 p.m. (CDT). And yes, all reviews are legitimate customer reviews.

Thank you for taking the time to leave a review. We’re sorry to hear your experience with our Chicken Fajitas wasn’t at its best. Each bite should have been tender and deliciously seasoned! To help us resolve your concerns, please be sure to contact Sam's Clubs Member's Mark Call Center at (888) 301-0332 and leave additional product review details. Once again, thank you for taking your time to leave a review.

We're so very sorry to hear that you were disappointed in our Chicken Fajitas. We pride ourselves on providing quality pre-cooked chicken at a great price. Please complete our online form https://www.johnsoulesfoods.com/contact-customer-service/ We would love to get more information about your experience and help resolve the issue. We hope you will give us another try.

Hi barb, thank you for taking the time to leave a review. We are sorry to see you had such a negative experience with the Member's Mark Chicken Fajitas. To better assist you, please be sure to contact the Member's Mark Call Center at (888) 301-0332 (M-F 8 a.m - 5 p.m. CDT) to leave product feedback.