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Customer reviews for Sonos Beam Gen 2 Soundbar Bundle with Dolby Atmos for
Sonos Beam Gen 2 Soundbar Bundle with Dolby Atmos
4.3 out of 5 stars
stars53 ratings19 reviews
  1. 5 stars72% (38)
  2. 4 stars9% (5)
  3. 3 stars4% (2)
  4. 2 stars9% (5)
  5. 1 star6% (3)
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Showing 11-19 of 19 reviews
Jan 26, 2024
Dave
2 out of 5 stars review

Not For Your Samsung TV

I bought the Beam Gen 2 and a Sonos Mini Sub for base. The sound is very good, but this soundbar does NOT work with my Samsung QN90 TV. Sonos says they are working on a fix, but they do not know if or when it will fixed. I wasted $1000 on this soundbar because now it just sits and acts as a very expensive Alexa speaker. Shame on Sonos, I thought I was buying the best.

Helpful?6HAI3NLR9YE813589509377
reply from Sonos Customer Care

Hello, While most TVs are compatible with Sonos home theater speakers, some may need additional configuration or may not work with Sonos. Here are some basic requirements when using Sonos speakers with your TV.<br /><br />If you do not see some of the ports of menu options mentioned below, consult your TV or external source device’s manual or manufacturer support for help.<br /><br />TV requirements<br />The Beam requires a TV with an HDMI ARC port in order to utilize CEC, Amazon Alexa, or Google Assistant to control your TV. If your TV does not have an HDMI ARC port, you can Beam to a digital optical audio output using the optical audio adapter (only included with Arc and Beam). You will not be able to control your TV using CEC or voice when using the optical connection. If you encounter issues related to HDMI ARC during setup, see our article about troubleshooting HDMI ARC errors at support.sonos.com. <br /><br />I hope this helps.

Jan 10, 2023
Josh
5 out of 5 stars review

Excellent Soundbar

I did a lot of research on available sound bars and Sonos was always one of the top recommended brands. My wife wasn’t too fond of the price, until we went to our local club and ran it and the other brands, through their demo mode. The Sonos Beam blew every sound bar at Sam’s out of the water, and made them all sound flat and washed out, which convinced the wife that it was worth the money. If your thinking about upgrading your sound bar, spend a little more and start building your Sonos system.

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Apr 4, 2025
Excalibur
4 out of 5 stars review

Sonos Soundbar is excellent. Apple gift card ($40)

I bought this Sonos soundbar Ver 2 a few weeks ago. Installation was a breeze and sound is excellent. The reason of 4 stars instead of 5 is because I bought it as part of a promotion that gives you a FREE $40 Apple gift card. I got an e-mail from Sonos a week later I submitted the request saying that the Sam's Club invoice doesn't specify the Version number of the sound bar. If I don't submit the invoice with the version number, Sonos will cancel my request. The invoice says SONOS Soundbar. I also included the serial number of the item in my request and Sonos should be able to confirm that belongs to a Version 2. If this persist, I will return it to Sam's I let them deal with Sonos. This might be an SPAM. There is no way to contact Sonos customer support about this.

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Dec 13, 2022
Bev
5 out of 5 stars review

Verified Purchase

love it

great sound-love that it works with Alexa-nice design-add the subwoofer you won't be dissapointed

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Nov 21, 2025
deb
4 out of 5 stars review

Gen 2

Just purchased and love it but the coupon for everything else are expired

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Sep 11, 2024
KG
1 out of 5 stars review

Verified Purchase

Soooo disappointed!!!!!!

Very disappointed!!!!!! Would have never dreamed in a million years that i would have to have WiFi to have a sound bar for my TV !!!!! Returning immediately!!!! No hard feeling to Sam's Club

Helpful?6HAI3NLR9YE813589509377
reply from Sonos Customer Care

We sincerely apologize for the frustration and disappointment caused by your experience with the Sonos Beam Gen 2. We understand your expectations, especially when it comes to having a simple, plug-and-play soundbar that doesn&#39;t require Wi-Fi for basic TV audio.<br /><br />While the Sonos Beam does utilize Wi-Fi for additional features such as voice control, multi-room audio, and streaming music services, it can still be connected to your TV via HDMI-ARC for TV audio. However, Wi-Fi is necessary for the initial setup and app control, which may not have been clear during your purchase.<br /><br />We truly regret that this wasn&#39;t communicated better and that the Beam didn’t meet your expectations. Your feedback is invaluable, and we will certainly take it into account as we work to improve both our products and communication.<br /><br />Thank you for sharing your experience, and if you have any questions or need further assistance, please don’t hesitate to reach out at support.sonos.com.

Jan 26, 2025
Steve Peterson
5 out of 5 stars review

Verified Purchase

Sonos System made Simple

Easy to set-up and the free bracket makes it look like it is floating on the shelf

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Apr 23, 2023
Jrh
5 out of 5 stars review

Verified Purchase

Sonos beam

Like my other Sonos products this soundbar didn't disappoint

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Dec 25, 2022
Works
3 out of 5 stars review

Verified Purchase

Doesn't work

doesn't work as advertised>

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