Love the pergola but very hard to assemble. The bolts weren’t long enough to use with all of the washers. We finally gave up on the washers and assembled without it. I wish the hardware was better. That is my only complaint. Better hardware would have made assembly easy and we could have used the washers.we will see how long it lasts without washers.

We love it. It arrived quickly and on time. The installers ( Lynn and Dave from T&T ) were friendly, funny, so cooperative and there quickly. They were done in under two hours and did a wonderful job. By the next day, we had our table and chairs and a little decor and we have been enjoying it daily.

I ordered this online and paid way more. Saw it in my local store for $799 and they had a few in stock. So of course I purchased it. It took my guys about 3.5 hours to put it together (they are professionals) and it looks amazing. Highly recommend and if you can get it in store DO IT! This Pergola is excellent quality and will last! I’m very happy with my purchase!

I purchased this product from Samsclub.com on 5/13/2022 after seeing it in my local store. What the advertising DOES NOT MENTION are the facts that one must waterproof the product in order to maintain its warranty and it can only be mounted on a concrete patio or on concrete footers at one's own expense. Due to the pergola size and the number of individual wooden pieces, waterproofing this bulky and large product is a major task (or nightmare). If I had known that it wasn't waterproofed by the manufacturer, I would have never bought this product. It's only stained. Additionally, I have a paver patio that the company told me over the telephone that they didn't recommend mounting on pavers. I would have to install concrete footers bought at my local hardware store. The recommended BILT phone app that alleges to be simple, is merely an animated video that is totally unrealistic in most cases. For example, it shows the pergola moving around like a flying carpet when putting the posts into the base for permanent locational measurements and marking purposes. It took 3 adults to move this BEAST at best. 4 adults would have been better. The app states words to the effect, "With the assistance of another adult", blah, blah, blah. No way in heck unless the 2 adults are 6'5" or above and are power lifters. Another serious matter is the alignment of pilot holes, or in some cases, the lack thereof. Due to slight warping, purvin and joist holes don't even come close to alignment. More drilling and aligning that I didn't need. The last joke on me was that the installation instructions state that the product can be assembled in 7 hours. When working by oneself at times, it takes about 7 hours to install the joists alone... another 6-7 hours to align and secure the purvins on top. So, whoever rated this product as "Highly Rated", must be Sam's Club paid advertisers. So, after intermittent rain showers and other work stoppages, I completed this project on June 6, 2022. It looks nice, but so much for the 7-hour completion promotion, even with 2 people. Oh, and did I mention that the seller offers installation assistance for a fee? I was afraid to ask for the cost but I had to wonder if there was some sort of "planned difficulty" in the design build of this product in order to promote business with a partner to assist the customer with the installation? Maybe it was just a "supply chain" issue due to the pandemic... LOL

This took 4 people approximately 6 hrs to put together. The paper instructions were lacking. The app could not find the exact model. With that said, one board was cracked and one piece of hardware was missing. Still, would buy again because it looks great and the price was right.

is awesome! I did have to replace a part and got someone on the line in 60-90 seconds! A real person. They had me send them my receipt to register me and withing an hour the part was shipped. I had it the next day. The instructions are good but I'd revise them. I seal the wood first thing. I used Thompsons Timber Oil in cedar. Next I'd anchor the feet down after step 4. Why wait until you have all of the extra weight on it? If your feet are directly on the concrete I'd opt for shorter concrete screws. Make sure everything is level plumb and square. I believe I could do another in less than 5 hours but I used a cordless screwdriver. I think this is a good value for the money and am happy with my purchase.

We were looking to buy this pergola 2 years ago from Sams CLub when the price was $799.00....in 2022 the price rose to $999.00. Being a craftsman, i could have easily made a project out of this pergola, but in today's world, i'm sure if i would have bought the wood, screws, stain, etc myself...+ my time and supplies...that it would have equaled the cost! Overall, the unit went together easily - one person could do it with some sawhouses and supports, but erecting the unit was definitely a 2 person job. The instructions were clear and the pieces labelled inconspiciously. Overall, a very nice accent to out yard!

Our Pergola arrived in two long heavy boxes and contained all the wood, nuts, bolts and screws needed for assembly. There were a couple of minor places on the posts where the wood had split, but no other damage. We were able to hide the split wood against a wall. It took about 6 hours to put together with 2 people and we were feeling the pain by the end of it. The instructions were a little hard to follow and the pieces were not clearly marked, and that is the reason for only 4 stars. All in all, it is a beautiful piece when fully assembled.

Bought in store for $799. Comes in two boxes, each about 215 pounds. My daughter and I (wife helped too) built this in under 4 hours, and that included time to move it into position. I do recommend reading the instructions first to get an idea of the process, and lay out the tools and hardware. You'll want to lay it down on the grass or blankets when assembling; if you lay it on the concrete it WILL get scratched up. It says it's cedar, but it's not really. Cedar is much harder than this wood. You will need two people for a few steps and a ladder for sure. Mine came with extra hardware; one piece of the wood has a small split, but I'm not worried about it. When most pergolas this size are $1300+, I am happy with this. Once the rain stops, I can finish adding the electrical box and string it up with lights. Overall, very happy with it. Good job, China.

For starters, if you can find it in the club grab it. Our clubs were out of stock and I did not want to wait until September before I could enjoy my Pergola so I bit the bullet and paid the extra $500 (GULP)! My Husband and myself did the majority of the building and fortunately our adult son showed up as we were ready to attach the two sides. If your not afraid of the possibility of a small wind blowing your treasured Pergola down, have 3 people at this juncture as this is the most critical stage. The Pergola is absolutely fantastic. All parts were there and all pre drilled holes were in the wood where they were supposed to be. None of our parts were bowed as some of the other reviewers mentioned. We followed the BILT app as shown below. It was better then rifling through 20 pages of instructions. I would highly recommend this method. To the reviewer who mentioned both he and his wife are in their 60's and assembled this without issue, I have to wonder if both of you are offspring of the Incredible Hulk or Hercules as this was not only difficult and challenging but very heavy at times. Hats off to you! I guess I need to hit the gym more often. My husband loves it, my son loves it.. even my dog loves it - make sure you pick up a 6 pack at Sam's and have it handy. Trust me you will need it after you have completed the job. Ibuprofen isle 7...