Took a little TLC but worth it. We lacquered the wood first and it highlights better. A little configuring since some holes did not align, but once it was up it looks great.

Nice addition to the side of the house where we had to get many trees cut due to pine beetles killing the trees! We NEEDED something in this space to take up the terrible empty spot created by the tree cutting. We weren't invested into hauling lumber ourselves and trying to figure out how to build the thing so when we saw the great price point of this product, especially as compared to having someone come in to build one, we figured we couldn't go wrong. Just my husband and I put it together (60 y/o couple) over two days about 4-5 hours each day. We did lay out and organize the parts in the garage first and applied a coat of wood sealer. The lumber is very light weight and wondering about the long term durability of it, but we are planning to keep it sealed and hope it lasts a long time.

Took a while to find one in stock at my local Sam's club, but jumped on it when it came in. Took it home, and immediately applied waterproofing to all of the boards prior to assembly. The next day, after everything was dry I assembled the whole pergola on my back deck in about 4 hours, then moved it into position and used some different brackets to secure it down. It has transformed my back deck and we will be spending a lot more time outside because of it.

We were looking to buy this pergola 2 years ago from Sams CLub when the price was $799.00....in 2022 the price rose to $999.00. Being a craftsman, i could have easily made a project out of this pergola, but in today's world, i'm sure if i would have bought the wood, screws, stain, etc myself...+ my time and supplies...that it would have equaled the cost! Overall, the unit went together easily - one person could do it with some sawhouses and supports, but erecting the unit was definitely a 2 person job. The instructions were clear and the pieces labelled inconspiciously. Overall, a very nice accent to out yard!

Our Pergola arrived in two long heavy boxes and contained all the wood, nuts, bolts and screws needed for assembly. There were a couple of minor places on the posts where the wood had split, but no other damage. We were able to hide the split wood against a wall. It took about 6 hours to put together with 2 people and we were feeling the pain by the end of it. The instructions were a little hard to follow and the pieces were not clearly marked, and that is the reason for only 4 stars. All in all, it is a beautiful piece when fully assembled.

I bought this pergola which looks very nice, but the wood is heavily damaged after AIT WorldWide installation the company that installs these for Backyard Discovery. After several emails, I still have not resolution to who is going to fix the cap that fell off. Both companies are asking me to reach out to the other. A few pictures of the quality and installation attached.

This is a very good value if it is stocked at your local SAM's. The two long, heavy boxes fit into my mini-van with the seats taken out. In Southern California, the climate is very sunny all year around, so I was concerned about the stain finish's long-term durability, even with a protective clear sealer applied, as is recommended. Clear sealers may waterproof the substrate, but will provide very little UV light protection. I wanted this to last for years with easy maintenance, so I painted all the pieces with three coats of high-grade house paint before assembling it. Three coats were required to completely cover the silver color with a pure white. Also, the kit comes with very spaced out wood strips across the top, so there is almost no shade provided with the standard kit. I was able to place two additional strips between each pair - so now it is like a patio cover with noticeable shade. With the added strips being painted too, three gallons of paint were needed in total.

I purchased this product from Samsclub.com on 5/13/2022 after seeing it in my local store. What the advertising DOES NOT MENTION are the facts that one must waterproof the product in order to maintain its warranty and it can only be mounted on a concrete patio or on concrete footers at one's own expense. Due to the pergola size and the number of individual wooden pieces, waterproofing this bulky and large product is a major task (or nightmare). If I had known that it wasn't waterproofed by the manufacturer, I would have never bought this product. It's only stained. Additionally, I have a paver patio that the company told me over the telephone that they didn't recommend mounting on pavers. I would have to install concrete footers bought at my local hardware store. The recommended BILT phone app that alleges to be simple, is merely an animated video that is totally unrealistic in most cases. For example, it shows the pergola moving around like a flying carpet when putting the posts into the base for permanent locational measurements and marking purposes. It took 3 adults to move this BEAST at best. 4 adults would have been better. The app states words to the effect, "With the assistance of another adult", blah, blah, blah. No way in heck unless the 2 adults are 6'5" or above and are power lifters. Another serious matter is the alignment of pilot holes, or in some cases, the lack thereof. Due to slight warping, purvin and joist holes don't even come close to alignment. More drilling and aligning that I didn't need. The last joke on me was that the installation instructions state that the product can be assembled in 7 hours. When working by oneself at times, it takes about 7 hours to install the joists alone... another 6-7 hours to align and secure the purvins on top. So, whoever rated this product as "Highly Rated", must be Sam's Club paid advertisers. So, after intermittent rain showers and other work stoppages, I completed this project on June 6, 2022. It looks nice, but so much for the 7-hour completion promotion, even with 2 people. Oh, and did I mention that the seller offers installation assistance for a fee? I was afraid to ask for the cost but I had to wonder if there was some sort of "planned difficulty" in the design build of this product in order to promote business with a partner to assist the customer with the installation? Maybe it was just a "supply chain" issue due to the pandemic... LOL

This took 4 people approximately 6 hrs to put together. The paper instructions were lacking. The app could not find the exact model. With that said, one board was cracked and one piece of hardware was missing. Still, would buy again because it looks great and the price was right.

If you're thinking about buying this pergola, think again. Poorly made. Very unstable after put together. If I have it a good shove I'm sure it'll all come down. Also a lot of the top pieces, the purlins, don't match up. Some are cut too short so there are gaps. I was thinking about building my own but saw this in sale and thought it be great but was wrong.