We appreciate your purchase. This over-the-counter product is backed by a one-year warranty. We regret to hear it did not meet your expectations. Please contact our Customer Solutions team at 1-800-785-6052, Monday through Friday, for further assistance.

thanks so much for this feedback.

Dear Small ear Canal, you are correct, you are certainly not the only one! While one size does not fit all, we generally have found that one of the six different sizes included in the kit fit the majority of our users. The smallest tip that we have is the https://shop.lucidhearing.com/product/fio-micro-vented-ear-tips/. Please call our customer solutions center at 1-800-785-6052 if you would like to discuss this further!

Cathy, our Customer Solutions Team, as well as the specialists in the Hearing Centers, will be more than happy to assist you with getting used to the aids and how to make adjustments. If you would like support via the phone, please call us at 800-785-6052 and one of our team members will be more than happy to help you!

Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve.

Good afternoon, Sorry to hear you're experiencing this. It takes about three months to adjust to the sound and fit of hearing aids. Acclimation is key—wearing them helps your brain adapt to new sounds. Any improvement when they're off is temporary, as this adjustment process continues. Please be patient and allow time for full adaptation. If you have any further questions or need further assistance, please contact our Customer Solutions Team at 1-800-785-6052 and we would be happy to discuss this further.Thank you,