I bought theses several months back. Most of the negative reviews are by people that did not reach out to the manufacturer. I did, they solved all issues.The hearing aids need to be charged in the base, with the base fully charged, but not plugged in. When you do that they charge and work great. The customer service from Lucid has been outstanding. If you work with Lucid you will find out that they are great, and the hearing aids work well.

Initially difficult to set up the app and to get the frequencies set correctly. Once seated correctly in the ear, work great. Have only had them 2 weeks. Don’t know how they will perform long term.

Still getting used to these. The 'bluetooth' function via the app is frustratingly hard to connect - for some reason. It takes several attempts to connect. But you nave to power them off and on several times to finally connect. I have owned and worn these now for almost a week, and it seems the app has some bugs that need to be worked out. I spoke to a tech support guy, and he said as much. Otherwise, the speech clarity is just "OK" but hoping it improves over time. I have the 100 day guarantee, so I am going to keep using them, HOPING for improved clarity. I prefer the 'in-ear' type, but thought I'd give this a try.

I don’t like the fact that when you’re eating it’s really loud. They are hard to get into the ear correctly. Hard to line up into the case so they will charge properly. When I called Lucid and left a message to be called back, no one returned my call. I am still getting used to them.

Like other reviewers have mentioned, these aids are simply too difficult to adjust. They MUST be in the charging case to make any adjustments. So, if you find they are too loud for your current environment you MUST take them out of your ears, put them in the charging case, pull up the app on your phone, adjust the volume, put them back in your ears. If the adjustment is not to your liking you start the take them out and put them in the charging case drill all over again and again until you get them right. What a crazy design for something costing $800. I am definitely returning these!

The left hearing aid stopped charging after 2 weeks. I returned them to Sam’s wanting them replaced with a working pair. Sam’s just refunded my money. Now Sam’s says this model is not available. These are very difficult to adjust. Volume and program(s) can only be adjusted when aids are in the charger so it is a hit-and-miss proposition. For example, they go in the charger adjust, back in the ears, back in the charger, etc. If the aids are not exactly in the ears to the exact depth they squeal, too far out, you can’t hear. Too far in they squeal. The depth window is very narrow. There are no instructions in the manual on how to use the Lucid wave function.

This is NOT a hearing aide. It is a $799.00 amplifier! It would not stop this SCREECHING SOUND (Sams Hearing Center said it was "feedback" that cant be stopped. You have to take the Hearing aides OUT of your earas & put BACK into the charging base in order to adjust the amplification... BACK & FORTH, BACK & FORTH.!!!!!! VERY DISAPPOINTED!! THEY ARE BEING RETURNED TODAY!!!

WORKED WITH LUCID TO HELP THE STATIC, COULD NOT RESOLVE. LUCID DIRECTED ME TO RETURN THE PRODUCT. SOUND ADJUSTMENT - COULD ONLY MAKE ADJUSTMENTS WHEN THE HEARING AIDS WERE PUT BACK IN THE CARRIER - NOT WHILE WEARING...THIS PROVED TO BE A TENOUS CHALLENGE.

The left hearing aid was slow charging from the beginning. After 2 weeks it stopped charging altogether. To use the app, the hearing aids have to be inside the case. So, it is a trial-and-error process. In the ear, back in the case, in the ear, back in the case, etc. The instructions don't explain how to use the 'Lucid Curve" at all so that 'feature' is useless. I returned the Hearing Aids to Sam's hoping to get them replaced with a working pair. Sam's just put the money back on my card, and now Sam's website says these aids are out of stock. So, I basically wasted two months. I originally ordered these for instore pickup but when I got to the store, I was informed those were out of stock. I then ordered these online for delivery. Sam's should stay in their lane and leave hearing aids to someone else.

I purchased these in November 2022 for a Christmas present. They worked for about a month and quit. Problems are they will not charge and when they do they do not work. I contacted Lucid and they replied Sam's would have to issue a replacement. I dont want a refund I would like a working pair.