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Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars
1,644 ratings863 reviews
  1. 5 stars80% (1,318)
  2. 4 stars13% (207)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (55)
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Showing 181-190 of 863 reviews
Dec 16, 2019
Reviewer name: Bill
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Full featured for great price.

Only had 2 weeks but good so far. Bought because has lot of features for low price. Like that i can program 2 positions and has batteries in case power goes out. Solidly built. No complaints so far and would recommend based on limited experience.

Helpful?4RIWWS0NKVOO13589217281
Jul 13, 2025
Reviewer name: Mark
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

California King Adjustable Base

After only getting one of two pieces, FedEx has a Master tracking number and then another tracking number on the 2nd part. FedEx delivered the box with the master tracking number took a picture and my delivery was final. FedEx automated customer service prevented me from getting to a human for two days. I finally got to a human and was told my package 📦 was delivered, now I had to explain how to see the other tracking number to FedEx customer service representative she was nice and click on the links I asked her to and then she started a process to rerouting my lost pakage back to me. I had actually talked to Sam's Club and was told I received my package they were satisfied. Four days latter FedEx was telling me my package is lost and they don't seem to care. Back to Sam's club that first guy hung up on me because I paid for something and only received half, and the camouflage of FedEx showed I received my package and anybody looking at the picture hwould believe I was a lying, corporate America gotta fix the dumb the concept of the master tracking number was new to me and I don't know the FedEx Sam's Club shipping and product delivery system but I have to explain it, to everybody I talk to about getting what I paid for delivered. Sam's Club has automated return if your missing parts so I clicked that and started a return ticket with a replacement shipment not really sure what that was gonna do. At this point it is like a new video game pushing buttons to see what happens. I called Sam's Club customer service to speak with a supervisor. He followed my instructions on how to see the second package 📦 he put me on hold and talked to FedEx by the end of the call he assured me FedEx would be rerouting my package back to me. Itold him about the replacement shipment and asked him to cancel it. FedEx found my package in Kernersville NC and tracking showed it was actually heading here for the third time. FedEx was showing another master tracking number and another camouflaged tracking number heading my way. Things are really moving now I got one of two pieces here the list package 📦 rerouted for the second time actually heading here with a replacement shipment heading here. Delivery day FedEx guy at the door, he has the lost package 📦 and the replacement shipment 📦 📦 and a shipping label to pick up the 📦 I have for the return. So I give him the one I have take two 📦 📦 from him and refuse the third 📦 . Finally I have both halves of my California King Adjustable Bed Base 🛌. I assemble it since the mattress arrived three days ago. I get it together ❤️ batteries in the remote jumper wire connected bed works fine. Unit on right as you lay in it is noisy when raising and lowering the foot of the bed. Having all the trouble getting this thing here I deal with the noise. I don't want to disassemble this bed my old one was crap and I'm not putting it together while I go thru the BS of another replacement as it would have to be packed reday for shipment when FedEx arrived with a 25% possibility of it being noisy after all four pieces were here and I kept two random selection and one of those is noisy.

Helpful?4RIWWS0NKVOO13589217281
Mar 23, 2021
Reviewer name: cjones
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best adjustable frame price is perfect

This is one we have not used yet. It is in guest room. We also bought a split king for my husband and i. Wish we had not waited so long we love it. It is not a wall hugger one. Ower nightstands have a pull out tray. We are glad we did not buy a more expensive one. We are happy.

Helpful?4RIWWS0NKVOO13589217281
Jul 5, 2019
Reviewer name: Andmag
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LOVE IT!!

I purchased this adjustable base for my 83 year old mother who lives with us who has had six back surgeries. She was totally against an adjustable bed telling me that they were ugly and too expensive. I ordered it anyway and she loves it! It was easy to set up, but you will need two people to lift it. Ours is a queen size. My daughter and I put it together and it went right into her bed frame. I even can use her grab bar at the top of the bed. She was using six pillows to support her head, legs and feet. Now she only needs one for her head. I love that with the touch of one button it will go back to the original bed position for me to get her out of bed. I wish we would have bought this years ago.

Helpful?4RIWWS0NKVOO13589217281
Aug 26, 2019
Reviewer name: Jcustisjr23
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great deal, many functions

This base is about 50-75% cheaper than the base from name brand bed stores. It also has more functions. Set up was simple, but you do need two people because of the weight. Likely going to buy a second base for our guest room bed. Love the four USB plugs (two each side).

Helpful?4RIWWS0NKVOO13589217281
Aug 31, 2023
Reviewer name: Kate
1 out of 5 stars
1 out of 5 stars review

Middle sinks! Do not buy

I normally don’t buy things without doing a lot of research. With this purchase, I got excited as it was the cheapest adjustable base… a few months later, the middle of the bed was sinking. I thought it was the mattress due to using it with an adjustable bed, but no. Then I noticed the metal frame was not straight. Bought another mattress and as I removed the old one, confirmed that the base is what sinks. Sighhhh I guess I’ll use it for as long as I can but it’s not comfortable when I sleep on my stomach.

Helpful?4RIWWS0NKVOO13589217281
Sep 13, 2019
Reviewer name: courtney28
5 out of 5 stars
5 out of 5 stars review

Only regret is not buying sooner!

We bought this a couple weeks ago after months of reviewing and research. This way by far the best price and seemed to have all the features of name-brand competition that was 3x the price. SO happy with this purchase, SUPER easy to put together too! My husband and I had this in place and bed re-assembled in 30 minutes or less. It arrives (and is pretty heavy!) assembled in the box- simply screw in the legs and mattress retainer and flip. Works like a dream and the Zero G is heavenly! I thought the massage feature would be meh, but it is so nice after a long day on my feet and like sitting in a massage chair!

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May 25, 2021
Reviewer name: Jason
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Really nice adjustable base at great price.

Received shipment earlier than expected. There was some box damage on the corners of the box, but no identifiable damage to the actual bed base. Was quite heavy (had to move to a location in my apartment because the bed base was delivered several days before I got the gel-memory foam mattress. Setup was easy (it will take 2 people - guessing around 200 lbs). Have had several weeks now and can say it has met all my expectations. It's adjustment motors are quiet, nice backlit remote control, and the phone app worked as described. Have owned an L&P adjustable bed before that I paid north of $2200 many years ago, and can say this base surpasses that one (with the exception of the L&P "wallhugging" feature). Would have no problem recommend this base to family/friends. Time will tell if it is truly built to last.

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May 7, 2020
Reviewer name: gigi
4 out of 5 stars
4 out of 5 stars review

I love the adjustable but...

I've had my bed for 2 months now & I love it. I will never go back to a regular flat bed... My only concern is that after only 2 months of daily use it went nuts on me. When I hit the button to raise or lower the foot area starts and stops and starts and stops... I can live with that... BUT, now the massage feature comes on randomly and ypu can't shut it off right away. It scared the daylights out of me lol... Imagine being sound asleep & being awaken by the vibrating bed. I thought the house was shaking & it was an earthquake lol... I didn't read anyone else with a similar issue on here. Maybe my foundation is the only one doing this. I will be sending this one back and exchanging it. I like it enough to give them another shot.

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Feb 25, 2025
Reviewer name: SleeplessInABrokenBed
2 out of 5 stars
2 out of 5 stars review

Poor quality control and lack of support ruin it

This adjustable base COULD be a good value. The frame feels solid and I was very happy with the features. The first sign of trouble was that the app you can supposedly use with the base was utterly useless and hadn't been updated in year. I read numerous review for this base and the cheaper one stating that the remote stopped working, rendering the base useless. I specifically bought this model because the app was advertised, and I was very disappointed to discover that there was indeed no working app. Unfortunately, less than two months after getting the base, it stopped responding to the remote. We called to get support and were told to re-pair the remote and control box, but the instructions did not match the product. I wanted to just swap out the control box and remote for new ones, but that isn't an option. All I an do it get a refund or replacement. Both options require me to take the bed apart and find a way to transport it. Needless to say, I am not a happy customer.

Helpful?4RIWWS0NKVOO13589217281