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Customer reviews for Westinghouse 9,500/12,500-Watt Gasoline-Powered Portable Generator for
Westinghouse 9,500/12,500-Watt Gasoline-Powered Portable Generator
4.8 out of 5 stars
stars
12.2K ratings12.1K reviews
  1. 5 stars87% (10.5K)
  2. 4 stars12% (1,413)
  3. 3 stars1% (116)
  4. 2 stars0% (34)
  5. 1 star1% (82)

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Showing 1,551-1,560 of 12,156 reviews
Jul 11, 2023
Reviewer name: Tiffanym
1 out of 5 stars
1 out of 5 stars review

Gas gauge not covered

I bought this generator and put half a tank of gas. When we moved the generator the gas spills out of the gas gauge. I am told the generator has to be level when moved except there's only 2 wheels so you have to pick up on one side so it won't be level. Since there is no cover on the gas gauge and it is open to the tank we will also get dirt and dust in the gas tank.

Review from westinghouse.com
Helpful?5PCF0J0VEQLJ13588624807
reply from eCommerce

Hi Tiffany, thank you for your purchase, we are deeply sorry that the gas spilled out of your generator! I have passed along your comments to the product development team. If you have any other questions or concerns, feel free to contact us directly at 1-855-944-3571 or support@wpowereq.com.

Aug 12, 2023
Reviewer name: lwr264
1 out of 5 stars
1 out of 5 stars review

not working properly when I first started it up

I just received the generator yesterday and ran it today. The engine runs fine but the power output is not constant. I contacted customer service and will hear back in a couple of days as to what to do. Depends on the outcome as to whether I can adjust my rating and recommend to a friend

Review from westinghouse.com
Helpful?5PCF0J0VEQLJ13588624807
reply from eCommerce

Hello, thank you for your purchase, we are sorry you have experienced these issues with your generator! I hope that our customer care team are able to assist you in a timely manner, if you do feel that you are stuck or there is a lull in communication reach out to us at westinghousevip@wpowereq.com and we can escalate your case! Thank you, Zach - Westinghouse

Jan 18, 2024
Reviewer name: MomAwesome
4 out of 5 stars
4 out of 5 stars review

Hefty Machine

Just bought this and put it together, which was incredibly easy. Haven't needed it yet but am positive it will power what we need and then some! Packaing was great, all parts were present and in perfect condition, they also include the oil & funnel, AC adapter and the tool kit needed! SIMPLE! The remote start will be an absolute game changer when needed during outages and storms! The only reason why it has 4 stars and not 5 is I haven't needed to use it in a real outage situation yet and didn't feel I could give an honest review about that part of it yet.

Review from westinghouse.com
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Feb 14, 2024
Reviewer name: Sugabaka
5 out of 5 stars
5 out of 5 stars review

So Far So Good

We purchased this generator several months ago after experiencing numerous power outages in our neighborhood. After researching several options, we chose this one for the capacity and features. Love the remote start feature! It came in an open frame with wheels which makes it very easy to maneuver and it is easy to operate.

Review from westinghouse.com
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Oct 18, 2019
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

DISAPPOINTED

I bought this a month ago, very disappointed. it did start up right away the bonus of remote smart actually cool was my deciding factor. But i bought with the intention of running my portable welder. Does NOT have the power to keep the welder running. my welder shuts down telling me the current is not strong enough.

Review from westinghouse.com
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Dec 1, 2023
Reviewer name: Jet17
5 out of 5 stars
5 out of 5 stars review

USER FRIENDLY!

I just powered up my new W Gen 9500 generator. This is my first generator, and I am a woman and a senior so I wanted something that I could operate without help. It is heavy but it has a great padded handle, and it does move quite easily. Two must have features which I may add were selling points for me are the push button start button and the remote key fab which will allow me to turn the generator on and off from inside of my home! Imagine how great that would be during inclimate weather! This generator runs with a little less noise too. I have some peace of mind knowing that I have a power back up when the next storm and power outage comes along!

Review from westinghouse.com
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Mar 15, 2024
Reviewer name: Billings J
5 out of 5 stars
5 out of 5 stars review

Excellent home generator!

Although I haven't tried this generator out in an actual power outage, I am quite impressed on what I have seen so far. The first thing that impressed me was how well it was packaged for shipment with all parts and accessories complete. I also liked how the manual was so informative, well written, with easy to understand illustrations. The first thing I tried was a heavy duty power drill; which didn't phase it. Then I tried the well pump, and you couldn't hardly tell when it kicked on. The last thing I tried was the whole house, of which I couldn't tell the difference between being on the generator or being on the main electrical service.The only advice that I would give the user would be to use premium non-ethanol gasoline treated with a fuel stabilizer. All in all, a very good generator, and highly recommended.

Review from westinghouse.com
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Sep 15, 2021
Reviewer name: Ty E.
5 out of 5 stars
5 out of 5 stars review

Great generator

Bought this generator a few months ago. My electrician finally hooked up Inlet box to my breaker box the week before Hurricane IDA. I lived off this generator for 9 days in New Orleans during and after Hurricane IDA. It even powered one of my central air units. Central air used to much gas so I mainly ran 110 window units. Im currently in the process of adding a natural gas option. The remote start is awesome. I would recommend this generator over a whole home generator because a lot of people for IDA could not run whole home generator because natural gas was shut off due to uprooted trees affecting gas lines.

Review from westinghouse.com
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Sep 12, 2021
Reviewer name: Ida Survivors
1 out of 5 stars
1 out of 5 stars review

Junk

Both my neighbor and I bought one and they both burned up. One had 126 hours and the other 170. Both have either warped heads or bent valves. This is complete crap!!! Will never buy Westinghouse “anything” again. One we converted to natural gas the other was running on straight gas.

Review from westinghouse.com
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Oct 23, 2019
Reviewer name: Ricksraiders
5 out of 5 stars
5 out of 5 stars review

FIRED UP RIGHT AWAY!!!

Just got this in!! Added oil and gas..Fired right up with the remote start!!! Excellent so far!! I'm up in the foothills of CA and PG&E is cutting power all the time now. Had a Genarac 3600 But decided to go with a bigger stronger unit. Going to be hard wired into the panel in a week. So far so good!!!!

Review from westinghouse.com
Helpful?5PCF0J0VEQLJ13588624807