Thank you for reaching out and sharing your experience with Member’s Mark fresh chicken products. Your feedback is important to us and is passed along to our product teams so we can continually improve. We continue to reduce our use of foam trays for Member’s Mark meat and poultry products in favor or less material used overall, to minimize our environmental impact. In doing so, we have significantly improved the use, convenience, and storage capabilities of Member’s Mark fresh chicken products. Our newer saddle packages have perforated pouches, to easily use what’s immediately needed, and neatly and efficiently store the rest in the refrigerator or freezer. No need to rewrap and re-package opened chicken, like in the past. We’ve also made sure there are two pieces of chicken breasts per pouch so consumers can more easily calculate the number of packages they’ll need to serve. Please also know that we stand behind all our products with the Member’s Mark 100% Satisfaction Guarantee. We invite you to visit your favorite Sam’s Club location for a full refund or to exchange if you’re not satisfied with our products.

Thank you RTCWilton! Our team has been hard at work to create a packaging that is sustainable and convenient, while still providing the quality and quantity our members expect. Thank you for the recommendation and great rating!

We are sorry to hear about your negative experience. We have taken great care to source premium quality chicken to ensure members get the value and experience they’ve come to trust from Member's Mark. You are always welcome to return your product to Sam's Club for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for reaching out to us regarding your experience with Member’s Mark chicken and its packaging, Drew. We relay all comments like yours to our quality team for future improvement, and we really appreciate the time you’ve taken to provide yours. Please know that we are happy to provide a full refund, or exchange your product, at your preferred Sam’s Club location, as part of our Member’s Mark 100% Satisfaction Guarantee.