Thank you for reaching out to us regarding your experience with Member’s Mark chicken and its packaging, Mom. We relay all comments like yours to our quality team for future improvement, and we really appreciate the time you’ve taken to provide yours.

We are sorry to hear about this negative experience, Janet. Our packaging has changed but we have not changed our standards or commitment to providing quality chicken you’ve come to trust from Member’s Mark. We’ve changed the packaging with you in mind: it is designed to prevent unnecessary tears and to keep the raw chicken safe and wholesome, and the new film is ready to be stored in the refrigerator or freezer with no additional work. The pouches maintain the integrity of the chicken inside until ready to use — so you can simply cut with scissors or kitchen shears, and place into a bowl or pan. No need to touch the chicken. You are always welcome to return your product to Sam's Club for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry to learn you don’t enjoy our new packaging. This change is an effort to increase convenience and make our products more sustainable for the planet. We do hear your feedback and will continue to work toward the best experience for our members.

Our packaging has changed but we have not changed our standards or commitment to providing quality chicken you’ve come to trust from Member’s Mark. We’ve changed the packaging with you in mind: it is designed to prevent unnecessary tears and leaks, to keep the raw chicken safe and wholesome, and the new film is ready to be stored in the refrigerator or freezer with no additional work. The pouches maintain the integrity of the chicken inside until ready to use — so you can simply cut with scissors or kitchen shears, and place into a bowl or pan. No need to touch the chicken. And remember, you are always welcome to return your product to Sam's Club for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.