We are sorry to hear about this negative experience, Durango. Our packaging has changed but we have not changed our standards or commitment to providing quality chicken you’ve come to trust from Member’s Mark. We’ve changed the packaging with you in mind: it is designed to prevent unnecessary tears and leaks, to keep the raw chicken safe and wholesome, and the new film is ready to be stored in the refrigerator or freezer with no additional work. The pouches maintain the integrity of the chicken inside until ready to use — so you can simply cut with scissors or kitchen shears, and place into a bowl or pan. No need to touch the chicken. We hope someday you will reconsider. And remember, you are always welcome to return your product to Sam's Club for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

Thank you for reaching out and sharing your experience with Member’s Mark fresh chicken products. Your feedback is important to us and is passed along to our product teams so we can continually improve. We continue to reduce our use of foam trays for Member’s Mark meat and poultry products in favor or less material used overall, to minimize our environmental impact. In doing so, we have significantly improved the use, convenience, and storage capabilities of Member’s Mark fresh chicken products. Our newer saddle packages have perforated pouches, to easily use what’s immediately needed, and neatly and efficiently store the rest in the refrigerator or freezer. No need to rewrap and re-package opened chicken, like in the past. We’ve also made sure there are two pieces of chicken breasts per pouch so consumers can more easily calculate the number of packages they’ll need to serve. Please also know that we stand behind all our products with the Member’s Mark 100% Satisfaction Guarantee. We invite you to visit your favorite Sam’s Club location for a full refund or to exchange if you’re not satisfied with our products.

We’re sorry to hear that your experience with Member’s Mark fresh chicken has been less than ideal, Jen. Your feedback is important to us, and we appreciate the time you’ve taken to share your experience — even if it’s not what we wanted to hear. You’re right that the number of pieces and parts per pouch — and package — can sometimes vary. This is because we pack enough chicken to meet a specific product weight, not a specific number of pieces. For planning purposes, we suggest members plan for 3-4 ounces of chicken, per adult, per serving, when buying chicken. On a positive note, with perforated pouches, members have the flexibility to use what’s needed today, while neatly and conveniently storing additional pouches for later, in their refrigerator or freezer. We share all feedback with our quality and product development teams, including yours, so we can improve. Please know that we stand behind our products with our Member’s Mark 100% Satisfaction Guarantee, and we invite you to visit your favorite Sam’s Club location for a full refund, or to exchange your product.