Hi Lakisha,<br /><br />Thank you for your feedback. We’re disappointed to hear your multicooker didn&#39;t last 10 months and about possible safety concerns regarding usage. This isn’t our usual standard, your comments have been shared with our designated department to help us improve and we’d appreciate the opportunity to make this right. The unit comes with a 1-year limited manufacturer’s warranty, so please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Ninja Kitchen

Hi Carla,<br /><br />Thank you for sharing your feedback. We’re sorry to hear your PossibleCooker PRO stopped working and understand how disappointing this must be. We’d like to try some troubleshooting with you, so please reach out to our Customer Service team at 1-800-365-0135. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen