Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you're having trouble with your PossibleCooker. What you've described is not normal, it sounds like the unit is not working as it should. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.Kind regards, Ninja Kitchen

Hi Lakisha,<br /><br />Thank you for your feedback. We’re disappointed to hear your multicooker didn&#39;t last 10 months and about possible safety concerns regarding usage. This isn’t our usual standard, your comments have been shared with our designated department to help us improve and we’d appreciate the opportunity to make this right. The unit comes with a 1-year limited manufacturer’s warranty, so please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Ninja Kitchen

Hi Amanda,<br /><br />Thank you for sharing your feedback. We’re genuinely sorry to hear about the issues with the pot and the non-stick coating. This is definitely not the experience we want for our customers. We appreciate your suggestion regarding stainless steel or porcelain, and we’ll make sure to share your comments with our product team for future improvements. If you’d like assistance with a replacement or have any questions, please reach out to our customer care team at 1-800-365-0135 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). We’re here to help.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Carla,<br /><br />Thank you for sharing your feedback. We’re sorry to hear your PossibleCooker PRO stopped working and understand how disappointing this must be. We’d like to try some troubleshooting with you, so please reach out to our Customer Service team at 1-800-365-0135. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen