Hi Brian,<br /><br />Thank you for your feedback. We’re truly disappointed to hear the slow cooker settings didn’t perform as expected and that switching between high and low made the function unusable for you, especially after replacing a Ninja slow cooker you previously loved. We completely understand how frustrating that must feel, and we value your honesty and appreciate you taking the time to share your experience with us, as it helps us improve. We hope we can restore your confidence in us and that you consider choosing us again in the future.<br /><br />Kind Regards,<br />Ninja Kitchen