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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
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Showing 1,101-1,110 of 1,507 reviews
Feb 13, 2023
Highly Disappointed
1 out of 5 stars review

HORRIBLE!

We purchased this in the early part of 2021. At first it started out well, only to turn out to be the worse mattress we've ever purchased. We purchased this mattress to replace a mattress that was 15 years old and honestly it turns out our old mattress was way better than this one. We held on to it thinking maybe we needed to give it time to adjust to. It sinks in the middle so bad you constantly feel like you are drowning into the bed. No cooling factors. As a matter of fact has contributed to my husbands back being messed up, my hip and side pain. JUST SO HORRIBLE! We're so disappointed we didn't return it immediately and embarrassed we allowed ourselves to suffer with this mattress so long. NEVER in our 54 years of life had both of us had such horrible sleep since purchasing this mattress. Now that we know better we would not recommend this mattress to anyone.

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reply from Member's Mark

We are sorry to learn you are unhappy with your purchase. Please know this mattress can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need any assistance.

Feb 29, 2024
John
1 out of 5 stars review

Verified Purchase

Uncomfortable

Sink into the bed

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Dec 15, 2023
Chauny
5 out of 5 stars review

Verified Purchase

Me and my dog love it!

Very comfy

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Aug 18, 2021
sandyj
5 out of 5 stars review

Verified Purchase

Mattress

Very comfortable

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Dec 25, 2022
sad girl with no bed
1 out of 5 stars review

0/10

I have very reasonable expectations and also realize a mattress can be subjective however the overall quality, the low quality foam and covers, everything about this bed is so disappointing. It’s somehow way too soft and yet uncomfortable at the same time. It’s lumpy, cheap and absolutely lacks any support other than being a cheap piece of foam.

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Jan 12, 2026
NICK
2 out of 5 stars review

Too soft

Bought the medium firmness model and it's WAY too soft. I don't even trust the firm option now. Going to return and look at different brands.

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Jan 12, 2026
CAIT
1 out of 5 stars review

Awful

Absolutely awful. I kept thinking it would firm up, but it never did. The edges have no shape and it was like a giant lumpy pillow. Returned!!

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Feb 27, 2026
YANCY
5 out of 5 stars review

Bought a Queen and now a King in this Medium mattress. Both my daughters love them. Will buy another one for my guest room!

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Feb 5, 2026
MARLENE
1 out of 5 stars review

Ultra soft not firm

I ordered a firm mattress and what I received was ultra soft. My back has hurt ever since I received this mattress.

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Jan 7, 2026
Yulinni
5 out of 5 stars review

Comfy and cosy!

Super comfortable, soft but not too much. Best purchase and it comes in a box so it's simple to transport.

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