Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,399 ratings1,536 reviews
  1. 5 stars70% (2,367)
  2. 4 stars12% (419)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

Member photos

  • +79 images
Sort by |
Showing 601-610 of 1,536 reviews
Sep 6, 2020
Aaron
5 out of 5 stars review

Holy Crap!!!

I was a bit spectical at first about buying a Sam's Club (Member's Mark) branded mattress at such a low price. I've always had a Sealy, Serta or a Sterns & Foster. I figured that it wouldn't be any good. But I read the reviews and decided to give it a try and boy am I glad I did! This mattress is AWESOME!!! I've had two spinal disc surgeries about 4 years ago and finding a comfortable mattress, with the right support, has been a challenge to say the least. I've been sleeping on a $2,000 Sterns & Foster for the past 4 years that was supposed to be "top of the line" in comfort, but even that mattress doesn't come anywhere close the true comfort of this one. I purchased the Queen size at about 10 in the morning and even though on the Sam's Club website it recommends that you allow the mattress a full 48 hours to conform to it's full size, mine was fully conformed in a matter of a few hours. I was able to sleep on it that same night. It was the first fully restful night's sleep I've gotten since my surgeries. It's nice and plush, but not so soft that you sink into the middle of it. It's got just the right amount of firmness for that much needed support. I've always been a hot sleeper and I found this mattress keeps me at a cool level of comfort all night long. I don't think I can say anything else about it other than it's just a really good mattress, and for the price, you just can't beat it!

Helpful?3EZQ70BELA8J13586400264
Jul 7, 2021
Rob
5 out of 5 stars review

Verified Purchase

Mattress Premier collection

Very comfortable

Helpful?3EZQ70BELA8J13586400264
Mar 12, 2024
River Worker
1 out of 5 stars review

Work bed

Do not buy this bed If you are on the heavier side i weigh 280 my job provides a twin size mattress and i sink in completely there is no support and because it compresses so much there is no air flow so it becomes hot and uncomfortable this may be a good bed for thinner people i dont recommend if you are on the plus side

Helpful?3EZQ70BELA8J13586400264
Jan 26, 2025
kim
1 out of 5 stars review

Horrible mattress!

Supposed to be medium firm, but there is NOTHING firm about it! Sit on side and sink all the way down. At least 2 inches wider than normal king. Yes, we let it setup before use, but it only rose to 10 inches. Box said 12! Should be labeled extra squishy! I want my old mattress back! Totally disappointed with this purchase! Btw won't allow me to give zero stars!

Helpful?3EZQ70BELA8J13586400264
reply from Member's Mark Team

We're sorry the mattress wasn't to your liking, kim. Please know you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Oct 26, 2022
Shayne
1 out of 5 stars review

ZERO SUPPORT

This mattress claims to be medium/firm. 100% not the case. I should have read the reviews because it is way too soft. To make a long story short, this is the worst mattress I have ever bought. Please don’t make the same mistake I did and purchase this bag of feathers.

Helpful?3EZQ70BELA8J13586400264
Feb 22, 2026
Randy
5 out of 5 stars review

After a few years

Bought 2 Queen sized Hotel Premier mattresses several years ago and both are still like new with daily use. One replaced a 250 pound olympic queen pillow top deluxe top of the line mattress that was 20 years old. This new mattress, at a fraction of the cost, is just as comfortable. If it lasts half as long it will be a bargain. When opened in the morning it inflated completely by night with no noticeable outgassing smell. We would very much buy again!

Helpful?3EZQ70BELA8J13586400264
Nov 14, 2024
Whatever
3 out of 5 stars review

A NIGHTMARE!

We hated this ultra plus mattress. It's like molasses for the top 3 inches then hard as a brick underneath, which doesn't work for a side sleeper with hips. Returning this has been a NIGHTMARE, 3.5 weeks of Sam's telling me someone would contact me to pick it up. Finally I get a call from some company I've never heard of and I have to wait another week. They were supposed to pick it up but waited to contact me that day to ask for a picture of the mattress. They finally showed up in some random pickup the next day. It's been 2 days and I still haven't been credited for my return. I've been calling Sam's all day and they keep hanging up on me. I contacted the company that picked the mattress up and they say they emailed Sam's, but Sam's acts completely clueless. Now I'm still fighting to get my money back and I'm absolutely furious because Sam's had a junk removal company pick up the mattress. They'd rather send a brand new mattress to the landfill then let me donate it to charity. We are so done with Sam's, they suck.

Helpful?3EZQ70BELA8J13586400264
reply from Member's Mark Team

If you would, please contact Member Support at (888) 301-0332 and we'll do our best to make this right.

Jul 11, 2023
Bdslim
3 out of 5 stars review

Good product, could be better

I have on one of these Eight months now .. Always had the 3000.00 Temprapeutic Mattress.. My temprapeutics usually lasts About four years, i'm a big guy I've owned 2. I have enjoyed this sams version as much as the expensive version.. I've seen people complain about the Smell , That's something you have to get use to with any memory foam mattress.. My only dislike, It has about a half inch topper that wrinkles up and there's nothing you can do about it . (temprapeutics have zippers) This is reason it's not getting the full five ... price value ,five stars.. Comfort level ,five stars..

Helpful?3EZQ70BELA8J13586400264
Apr 2, 2024
MuellerM
1 out of 5 stars review

Buyer Beware!

I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

Helpful?3EZQ70BELA8J13586400264
Aug 17, 2024
Chunky B
1 out of 5 stars review

Great at first, but not for long.

Fails over time. I have had this mattress for about a year and we are in the market for a new one. This mattress was great for about 6 months and then began breaking down to the point where I wake up in pain almost every morning. I contacted the local store I bought it from and they said I have owned it for too long for them to do anything so I would not really call that 100% satisfaction guarantee. It would probably be great for a guest bedroom or something that is not used daily.

Helpful?3EZQ70BELA8J13586400264