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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 11-20 of 1,512 reviews
Jun 23, 2025
JMS
5 out of 5 stars review

Verified Purchase

Great for guest room

We got this for a spare room and guests have said it is very comfortable. It was super easy to get home in my car and bring up to a small second floor bedroom.

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May 8, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

Well worth the money!

I have had a bad bad for years. I bought this bed from her daughter several years ago and slept down at once and had the best night sleep. When I needed a new bed I knew I was gonna buy this one.

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Dec 21, 2023
Carole Samuelson
1 out of 5 stars review

Verified Purchase

Very disappointed

I bought this mattress for my second bedroom. The head and foot have a dip! The mattress never fully filled out. It’s been several weeks, and this mattress is such a disappointment. I bought the same mattress in a king size, and it is wonderful. I don’t have any way to return since it’s been opened. I don’t even know what to do

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Sep 16, 2024
Kim B
1 out of 5 stars review

Verified Purchase

Entirely mislabeled on firmness

This mattress was labeled "Medium- Firm", which is the firmness I was looking for. Not only is it not firm at all, it feels like a soft mattress!! It's as though it got mixed up and thrown in the wrong box... terrible. I'm trying to make it work because I got rid of the packaging and can't take it back, but it's awful to not get a good night's sleep. I gave it one star instead of zero because I appreciated the convenience of being able to transport it without a truck. But I've regretted this purchase every night and morning. Buyer beware!

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reply from Member's Mark Team

It can take a few days of expansion and use for the mattress to settle into its final firmness, Kim. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Aug 8, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

This bed is really great

I waited a month before posting a review just to ensure I gave myself plenty of time to get used to the mattress. I love it. It is so comfortable and I just feel my body relax every time I lay on it. My knees and hips no longer hurt when I wake in the morning -- I can only sleep on my side, so every day one or both would just ache all day. That hasn't happened since I purchased this bed. Excellent bed for the price and I'm really happy I purchased it.

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Aug 19, 2021
KR
5 out of 5 stars review

Verified Purchase

Easiest Ever Mattress Purchase & Set Up

Guests were coming on short notice and we needed a mattress ready for use in 48 hours. We bought online, used curbside picked up, loaded it into the back of the Jeep, brought it home, unrolled it, and our guests were comfortably sleeping on it the 2nd night! Best things: made in USA (no gross Chinese foam smell), well-engineered packaging (box has wheels, fits through standard doorways & you don't need a truck for transport!), it's not as heavy as you'd expect it to be, plus it has an elegant look and a universal comfort (medium firm). Love it!

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Jul 31, 2024
SandSnow
5 out of 5 stars review

Verified Purchase

Great for the price. Give it a try.

I redecorated my son's room and was originally looking for a mattress topper to bring life into a VERY OLD mattress. A quality topper is pricey and I figured it would be a temporary fix which would ultimately lead to a new mattress sooner than later. I stumbled upon this Member's Mark mattress at my local Sam's club during my topper hunt. The price was double the price of a nice topper, so I decided to skip the topper and go straight for a new mattress. After a couple of days of expanding, it is really nice. My son only comes home from college occasionally, so it is a perfect addition to his room. Personally, I like a firm mattress, but when I lay on this one to test it out, I'm pleasantly surprised at how comfy it is. My son loves the way it sleeps and never complains any more about coming home and staying for a while.

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Jul 30, 2021
Mike
3 out of 5 stars review

Verified Purchase

Interesting delivery

Gave this product a 3 star for poor operational service, not quality of mattress. Received a banged up set of brown boxes that were taped together and thought that this must be the shipping box over the official Members Mark Box I saw in the store on a mattress of a different size. Unfortunately No. Opened up the brown mishmash of boxes to find a shrink wrapped mattress that had OBVIOUSLY been previously opened, that someone must of returned, that was rewrapped and shipped out, instead of a NEW mattress that I ordered and paid for. I decided to forge ahead and bite the bullet since I needed the mattress and it appeared that it was unused and clean. Took 6 days to fully expand and firm up Mattress has so far lived up to expectation Shipped and arrived ahead of schedule

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Apr 30, 2024
Keith C
5 out of 5 stars review

Verified Purchase

Most comfortable mattress I've ever owned

I purchased this mattress quickly online without spending much time reading its description. Just a lot of satisfied comments and an attractive price. If I had known it was a "bed in a box" I probably would have passed it over in favor of a traditional mattress. When it arrived, I was surprised and nearly returned it without opening the box, but after rereading a lot of happy online comments, I decided to give it a try. This is the most comfortable mattress I have ever owned and I look forward to many happy years with it.

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Aug 27, 2022
Hassig
4 out of 5 stars review

Verified Purchase

Price and quality perfection

Member's Mark Hotel Premier Collection 12" Queen Mattress. Picked up at store, was in a box wrapped in plastic. Did not notice any smell and it unfolded quickly without any curling of sides. My teen boy is using this mattress without a box spring and he says it is awesome and comfortable. Price and width was a selling point for us.

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