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Customer reviews for Midea Duo 10000 BTU DOE Portable Air Conditioner with Smart Inverter for
Midea Duo 10000 BTU DOE Portable Air Conditioner with Smart Inverter
4.1 out of 5 stars
stars
402 ratings257 reviews
  1. 5 stars62% (250)
  2. 4 stars13% (52)
  3. 3 stars6% (25)
  4. 2 stars5% (21)
  5. 1 star13% (54)

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Showing 251-257 of 257 reviews
Jun 10, 2024
Amanda
2 out of 5 stars review

Waste of $

Runs for 90 seconds and then fans for 5 minutes- doesn't run long enough to cool. Customer support from midea was useless and said this was normal..... normal for an air conditioner to not cool??? WHAT!?!

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Amanda, thank you for reviewing our Midea Duo 10,000 DOE Inverter Portable Air Conditioner. We're sorry that your unit has not been performing as expected and we apologize for the customer service you have received thus far. We'd love the opportunity to rectify the issue and hope you would contact us at digitalsupport@midea.com for assistance. Have a great day! Midea Customer Care. (BBB A+ Accredited Business)

Jul 29, 2023
Elmo777
1 out of 5 stars review

Get Rid of the bluetooth/wifi

I bought this one week ago. It worked well until yesterday when it stopped cooling at all. I turned the unit off, waited a minute and turned it on again. It began to cool almost immediately. Every new electronic device I purchase I test for EMF emissions, and the Midea Duo 10,000 BTU failed miserably. It gives off what I consider to be dangerous EMF levels, especially for a unit that is suppose to only cool 450 square feet or roughly 20' x 22.5". That's a fairly small space for the levels of EMF I found. I even installed an external EMF shield and the levels I still considered to be too high because in the area I want to cool also has other electronics that also put off enough EMF that when they are all combined its far too much to spend much time in, much less for hours at a time during the day and maybe 8 hours at night. Without the shielding the EMF levels are ridiculous. I can't believe United Laboratories certified this unit for use by the general public. And the only ostensible purpose of the EMF emissions I can think of is probably the blue tooth to communicate with the remote control, which I will never use anyway. So, for that feature alone the value of this rather good A/C unit causes it to be worthless. I even consider it to be dangerous, likely harmful to my personal health in the long-term. I don't believe human beings were not made to live in the EMFs we find everywhere these days, especially in almost all electronics we buy in stores. I'd love to keep this unit but I'm not going submit myself to these levels of EMF for hours upon hours every day. That's nuts. Who could care less about a remote control for a unit that only cools 450 sq ft? That makes no sense at all.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hi, Elmo777. Thank you for your review of the Midea Duo 10,000 BTU Portable Air Conditioner. We're sorry you've been unsatisfied with your AC's performance. We can confirm that this product has passed all necessary safety tests and is safe to use. For any remaining questions, please contact us today at DigitalSupport@midea.com and refer to case number 111897169. Midea Customer Care. (BBB A+ Accredited Business)

Jun 20, 2024
Carol
2 out of 5 stars review

Terrible customer service

I used two stars because of the horrible customer service I received. The unit is not even installed yet. I called to ask about all the foam lining for the window insert. Mine is twisted, scrunched, compressed, and looks to be unusable. I have waited for days to see if it would spring back, but it hasn't. The customer service person was unresponsive and borderline rude. There was always a long pause before her answer, during which I suspect she was searching for a macro to parrot back to me. None of her answers were real responses to my questions. Finally, she just told me I was free to purchase any part I wasn't happy with. I could go on, but won't. Not a happy customer.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Carol, thank you for reviewing our Midea Duo 10,000 Inverter Portable Air Conditioner. We apologize for the condition in which your foam lining was received and for the unsatisfactory customer service thus far. We'd love the opportunity to rectify the issue and hope you would contact us at digitalsupport@midea.com for assistance. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Apr 22, 2023
Lele
5 out of 5 stars review

Great future

Best portable AC very good and quiet

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hi, Lele. We're grateful for your review of the Midea Duo 10,000 BTU Portable Air Conditioner. We're so happy to hear that you're loving your AC's performance and noise level! Midea Customer Care. (BBB A+ Accredited Business)

May 31, 2023
sah5614
5 out of 5 stars review

Perfect

I turned my single car garage into a gym and this AC is perfect. Good size room and it cools quickly. Would definitely recommend this product.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hi, sah5614. We appreciate you providing your review of the Midea Duo 10,000 BTU Portable Air Conditioner. We're happy to hear that your AC's quick cooling has been enjoyable! Midea Customer Care. (BBB A+ Accredited Business)

Jun 20, 2024
Karen
3 out of 5 stars review

Junk

Don't buy, this thing is super noisy and it makes a whistling sound every time the compressor comes on. It's even more noisy in oscillating mode. I don't know if we just got a junky one or what but not really happy about it.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Karen, thank you for reviewing our Midea Duo 10,000 DOE Smart Inverter Portable Air Conditioner. We're sorry that the noise level on your unit did not meet your expectations. To better assess the issue, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Jun 24, 2025
Andrew
2 out of 5 stars review

Not impressed

For 450 I expected more cooling

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Andrew. Thank you for posting your review on our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry to hear about the unit's poor cooling performance. To address this, please contact us at digitalsupport@midea.com. -Midea Customer Support